Salesforce Administrator (f/m/d)

Thinkproject; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Work from abroad

Flexible working hours

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace community access

Women’s Network

Corporate volunteering

Social events

Descripción de la vacante

Thinkproject in Madrid is seeking a Salesforce Administrator to manage, configure, and continuously improve Salesforce Service Cloud within the Services Department.

You will act as the primary contact between Services, Sales, IT, and other units, translating business requirements into scalable Salesforce solutions and driving adoption through automation, AI features, and well-structured data models.

Formación

• Experience in Salesforce Service Cloud administration.
• Salesforce certifications are an advantage: Administrator/Advanced Administrator, Service Cloud Consultant, Platform Developer I.
• Hands-on experience with Salesforce configuration and automation (Flows, reports, dashboards, permissions).
• Understanding of service processes in a support or services environment.
• Experience with Experience Cloud, Omni-Channel, Service Cloud Voice, or AI features is an advantage.

Responsabilidades

• Salesforce Ownership – Acts as system administrator and functional developer for Salesforce Service Cloud.
• Platform Configuration – Drives ongoing configuration, customisation, and enhancement of Service Cloud capabilities.
• Service Cloud Optimisation – Configures and optimises core components including Case Management, Omni-Channel routing, Service Cloud Voice, Portals, and AI features.
• Solution Delivery – Designs, configures, tests, and documents Salesforce solutions (Flows, automations, data model changes).
• Services Enablement – Serves as the primary Salesforce contact for Services teams.
• Cross-System Coordination – Collaborates with IT on integrations and system dependencies.
• Process Excellence – Supports definition, standardisation, and optimisation of service processes.
• Governance & Compliance – Ensures adherence to governance frameworks and standards.
• Scalability & Automation – Improves service scalability through automation.
• Cross-Functional Collaboration – Partners with internal teams on process and system improvements.
• Strategic Alignment – Works with Director on roadmap planning and system changes.

Conocimientos

Analytical thinking

Process oriented

Stakeholder liaison

Herramientas

Salesforce Service Cloud

Flow automation

Reports & Dashboards

Experience Cloud

Omni-Channel

Service Cloud Voice

Descripción del empleo

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

What do we do?

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

Mission

The Services Salesforce Administrator (f/m/d) is responsible for the administration, configuration,and continuous enhancement of Salesforce Service Cloud within the Services Department.

The role ensures scalable, efficient, and high-quality service processes by translating business requirements into stable and well-structured Salesforce solutions.

The position acts as a key interface between Services, Sales, IT, and other business units, ensuring alignment between service processes, system capabilities, and governance standards.

Main Responsibilities

• Salesforce Ownership – Acts as system administrator and functional developer for Salesforce Service Cloud.
• Platform Configuration – Drives ongoing configuration, customisation, and enhancement of Service Cloud capabilities.
• Service Cloud Optimisation – Configures and optimises core components including Case Management, Omni-Channel routing, Service Cloud Voice, Customer and Partner Portals, and AI-supported features.
• Solution Delivery – Designs, configures, tests, and documents Salesforce solutions such as Flows, automations, permissions, and data model changes.
• Services Enablement – Serves as the primary Salesforce contact for Services teams, providing expert support and guidance.
• Cross-System Coordination – Collaborates with IT and other departments on integrations,interfaces, and system dependencies.
• Process Excellence – Supports the definition, standardisation, and optimisation of service processes within Salesforce.
• Governance & Compliance – Ensures adherence to defined processes, governance frameworks, and system standards.
• Scalability & Automation – Actively improves service scalability through automation and system optimisation.
• Cross-Functional Collaboration – Partners with internal teams on process and system improvement initiatives.
• Strategic Alignment – Works closely with the responsible Director on roadmap planning, system changes, and strategic enhancements.

What you need to fulfill the role

Technical Experience

Experience in Salesforce Service Cloud administration. Salesforce certifications are an advantage:

• Salesforce Administrator or Advanced Administrator
• Salesforce Service Cloud Consultant
• Salesforce Platform Developer I
• Salesforce Agentforce Specialist
• Experience Cloud Consultant

• Hands-on experience with Salesforce configuration and automation (Flows, reports, dashboards, permissions)
• Understanding of service processes in a support or services environment
• Experience with Experience Cloud, Omni-Channel, Service Cloud Voice, or AI features is an advantage

Functional Expertise

• Strong analytical and process-oriented mindset
• Structured and solution-oriented working style
• Ability to translate business requirements into scalable system solutions

What we offer

• Hybrid working
• Work from abroad
• Flexible working hours
• Thinkproject Academy
• Free English lessons
• Unlimited learning
• Headspace community access
• Women's Network
• Corporate volunteering
• Social events

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Working at thinkproject.com - think career. think ahead.