Sales Support Specialist - Customer Support

USTBC ABB Installation Products Inc.; Sant Quirze del Vallès; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Lunch allowance

Remote work options

Phone

Parking

Benefits platform

Employee share plan

Learning & training

Career development

Flexible work practices

Wellbeing program

Job summary

ABB Installation Products Inc. is seeking a motivated Sales & Service Support Specialist to join our Service Business team.

You will act as the administrative and financial focal point between Sales, Operations, Project Managers, Customers, and other internal stakeholders within a hybrid work model. Your role includes handling service orders, invoicing, profitability tracking, and collaboration with Sales and Operations to ensure accurate data and timely responses.

Qualifications

• 3 years of experience in internal Sales & Service Support.
• Experience handling orders and service processes.
• Fluent in Spanish and intermediate English.

Responsibilities

• Support the complete lifecycle of service operations across Sales, Operations, Project Managers and customers.
• Create service, sales and purchase orders and ensure data accuracy throughout the service lifecycle.
• Coordinate Sales Support activities with Operations, Project Managers, Sales teams and customers on administrative service matters.
• Perform service invoicing, monitor project and service order profitability, track revenue, costs, margins and backlog.
• Assist with monthly close tasks and financial reviews, and track receivables and past-due invoices.
• Escalate inquiries and support improvements; help reduce manual tasks and improve efficiency.

Skills

Communication skills

Tools

SAP

Excel

PowerBI

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Your Role and Responsibilities

We are looking for a motivated, detail-oriented, and methodical Sales & Service Support Specialist to join our Service Business team. The Sales & Service Support specialist plays a key role in supporting the complete lifecycle of service operations, acting as the administrative and financial focal point between Sales, Operations, Project Managers, Customers, and other internal stakeholders. Reporting to the Sales & Service Support Manager and using customer service skills and knowledge, will aid them by reacting to customer and business inquiries. Work model: #LI-hybrid

• In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
• Participate in all service order process, supporting the customer in each step, creating service, sales and purchase orders, ensuring data accuracy and completeness throughout the service lifecycle.
• Coordinate Sales Support activities required to support service operations, acting as the primary interface between Operations, Project Managers, Sales teams, and customers regarding administrative service matters.
• Perform service invoicing activities, monitor project and service order profitability, track revenue, costs, margins and backlog.
• Spot and evaluate cost variances and profitability risks, assist with monthly close tasks and financial reviews, and track customer receivables and past-due invoices.
• Participate in all Sales & Service Support team process, supporting internally the team or other teams in some actions.
• Have a good commitment to ensuring that inquiries are resolved and providing assistance in any necessary escalation.
• Work with the leaders and all team to detect improvement areas in order to work in more efficient way and reduce manual tasks.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• A reliable and improvement-focused approach, with a demonstrated ability to handle orders and service process and commitment to them.
• 3 years of experience working as internal Sales & Service Support.
• Good capacity to handle changing priorities, different tasks and responsibilities.
• Knowledge of SAP, Service module
• Knowledge of Excel and PowerBI.
• A collaborative, solution-focused approach, and solid written and spoken communication skills
• Fluent in Spanish and medium English level.

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

• Comprehensive Insurance Coverage : You'll be covered by our collective insurance plans in Spain - life, accident, and travel assistance - so you can feel secure whether you're at work or on the road.
• Lunch Allowance / Cantine : Enjoy subsidized meals or canteen access depending on your location.
• Home Office Flexibility : Work from wherever suits you best thanks to our flexible remote work options.
• Company Mobile Phone : Stay connected with a corporate phone - no need to mix work and personal calls.
• Employee Parking : We've got employee parking so you can start your day stress-free!
• Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.
• Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company.
• Learning & Training : Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.
• Career Development : Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!
• Flexible Work Practices: We get that life happens - we support a healthy balance between your professional and personal life.
• Wellbeing Program: From mental health support to wellness activities, we've got your back-mind and body.

More about us

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so t