Sales Process Architect & Forecast Lead

Wolters Kluwer N.V.; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Wolters Kluwer in Madrid is seeking a Sales Operations Manager to own the sales side of our revenue process across the division. You will design the sales process architecture and drive data‑driven improvements across multiple teams and geographies.

Partner with sales leadership, Marketing Operations and centres of excellence to standardize lead management, forecast quality and field adoption of the sales methodology, turning business cases into measurable change.

Formación

• Experience designing or redesigning sales processes across multiple teams, regions or businesses.
• Ownership of marketing-to-sales hand-off including lead scoring, routing and SLAs.
• Ability to write clear business requirements with acceptance criteria for a technical delivery function.
• Strong data interrogation skills and a track record of evidence-based change.

Responsabilidades

• Design and own the sales process architecture, including stages and exit criteria.
• Co-own lead management and qualification end-to-end with Marketing Operations.
• Define leakage categories and follow-up for disqualified or closed-lost opportunities.
• Drive pipeline hygiene, forecast quality and field adoption of the sales methodology.
• Translate process designs into business requirements for technology partners.
• Analyse funnel data to identify friction and measure outcomes of changes.

Conocimientos

Sales process design

Lead management

Pipeline & forecast discipline

Business analysis

Data-driven reasoning

Change management

Stakeholder influence

Systems literacy

Herramientas

Salesforce

CPQ

Marketo

Power BI

Descripción del empleo

Wolters Kluwer in Madrid is seeking a Sales Operations Manager to own the sales side of our revenue process across the division. You will design the sales process architecture and drive data‑driven improvements across multiple teams and geographies.

Partner with sales leadership, Marketing Operations and centres of excellence to standardize lead management, forecast quality and field adoption of the sales methodology, turning business cases into measurable change.