Data-Driven Sales Process Architect

Wolters Kluwer N.V.; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Wolters Kluwer is seeking a Sales Operations Manager to own the sales side of the revenue process across the division. You’ll design the sales process architecture from lead qualification through opportunity progression and forecast quality, collaborating with sales leadership, Marketing Operations and centers of excellence.

The role focuses on consistent selling across geographies, data-driven improvements, field adoption, and translating requirements for technology partners to enable change.

Formación

• Experience designing or redesigning a sales process across multiple teams, businesses or regions.
• Ownership of the marketing-to-sales hand-off, including scoring, routing, SLAs and recycling.
• Ability to write clear business requirements with acceptance criteria for a technical delivery function.
• Data-driven reasoning: interrogating funnel and pipeline data and building the business case for change.
• Change management & adoption: ensuring a process or methodology sticks in the field.
• Stakeholder influence: comfortable influencing senior sales stakeholders across a shared scope.

Responsabilidades

• Design and own the sales process architecture: stages, stage gates and exit criteria, in collaboration with Revenue Operations and sales teams.
• Co-own lead management and qualification end-to-end with Marketing Operations, including scoring, routing and response SLAs.
• Define leakage categories and follow-up processes for disqualified, recycled and closed-lost opportunities.
• Drive opportunity, pipeline and forecast hygiene, and a shared definition of a qualified opportunity.
• Translate designed process into documented business requirements for technology partners and platforms.
• Analyse funnel and pipeline data to identify friction and measure outcomes of implemented changes.
• Establish and improve process baselines: lead-to-opportunity conversion, stage-by-stage drop-off, cycle time and field completeness.
• Partner with sales leaders and deal desks to land change across different business contexts.
• Balance proactive process improvements with responsive field support.

Herramientas

Salesforce

CPQ

Marketo

Power BI

Descripción del empleo

Wolters Kluwer is seeking a Sales Operations Manager to own the sales side of the revenue process across the division. You’ll design the sales process architecture from lead qualification through opportunity progression and forecast quality, collaborating with sales leadership, Marketing Operations and centers of excellence.

The role focuses on consistent selling across geographies, data-driven improvements, field adoption, and translating requirements for technology partners to enable change.