Sales manager in customer lifecycle

TD Synnex; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Flexible compensation

Tax advisory

LinkedIn Learning access

Wellbeing program

Onboarding program

Gympass/Wellhub access

Exclusive discounts

Great Place to Work certification

Job summary

TD Synnex, a Fortune 500 global IT distributor with over 24,000 employees, seeks a Renewal Sales Team Lead to guide a group focused on customer retention, renewal readiness, engagement, and lifecycle management.

You will set objectives, coach performance, and drive renewal outcomes while collaborating with Sales, BD, Vendor and Partner teams to maximize customer lifetime value in a hybrid Spain-based role.

Responsibilities

• Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
• Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
• Create a positive and high-performing team culture through training, recognition, and continuous development.
• Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
• Ensure timely and proactive management of upcoming renewal opportunities.
• Support the team in identifying risks, retention opportunities, and customer growth potential.
• Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
• Monitor renewal pipelines and provide accurate forecasting and performance reporting.
• Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
• Identify opportunities for expansion and increased customer value within existing accounts.
• Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.

Job description

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way. To lead and develop a team of Renewal Sales Specialists focused on customer retention, renewal readiness, customer engagement, and lifecycle management activities. The role is responsible for driving team performance, supporting partners throughout the customer lifecycle, and ensuring successful renewal outcomes while identifying opportunities for customer growth and expansion.

• Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
• Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
• Create a positive and high-performing team culture through training, recognition, and continuous development.
• Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
• Ensure timely and proactive management of upcoming renewal opportunities.
• Support the team in identifying risks, retention opportunities, and customer growth potential.
• Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
• Monitor renewal pipelines and provide accurate forecasting and performance reporting.
• Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
• Identify opportunities for expansion and increased customer value within existing accounts.
• Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.
• Experience leading customer success, renewals, account management, or retention teams.
• Knowledge of customer adoption, engagement, expansion, and renewal best practices.
• Proven ability to drive team performance and deliver measurable business results.
• Strong communication, coaching, and stakeholder management skills.
• Experience managing pipelines, forecasting, and performance metrics.
• Ability to motivate, develop, and lead teams in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Understanding of partner-led customer engagement models and customer lifecycle methodologies.
• IT industry experience, ideally within cloud, software, subscriptions, or technology solutions.
• Professional proficiency in English is required.
• Hybrid work model: partial remote work per week to combine flexibility with in-person collaboration.
• Life insurance: coverage with Generali for greater peace of mind and protection.
• Private health insurance: coverage with Cigna, 100% company-funded for the employee.
• Flexible compensation: access to meal vouchers, public transport, childcare, and training to optimize your compensation package.
• Free tax advisory: service with TaxDown for income tax filing and support with tax and legal matters.
• Continuous learning: unlimited access to LinkedIn Learning for ongoing professional development.
• Wellbeing program (Leap Program): personalized coaching support, including professional guidance and personal/psychological wellbeing.
• Financial benefits: partnership with Bankinter offering preferential conditions on mortgages and payroll direct deposit.
• Wellhub (Gympass): flat rate from €14/month to access a wide network of gyms and sports activities.
• Exclusive discounts: access to multiple platforms offering discounts on products and services.
• Great Place to Work: certification obtained annually since 2023, reflecting our commitment to a healthy and positive work
• Our programs are tailored to your country to best accommodate your lifestyle.
• Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Network with other new co-workers within your first 30 days through our onboarding program.
• Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.