Sales Executive

Greystar; Madrid; On-site; EUR 28,000 - 42,000; Full time

Job summary

Greystar is seeking a Sales Executive in Madrid to support leasing and occupancy goals for Canvas by handling inquiries, qualifying leads, arranging tours, and processing resident paperwork.

You will respond to calls, emails, and chats, convert inquiries into leases, and work with CRM and property portals to maximize occupancy and revenue. Experience in hospitality or similar sales is valued, with strong English and local language skills.

Qualifications

• Good level of general education evidencing literacy and numeracy.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases/booking systems, e.g. Entrata/Yardi/Salesforce.
• Experience & skills in customer service and sales in a world-class accommodation/hospitality environment; ability to influence and exceed targets.
• Strong organisational skills, ability to multitask and maintain accuracy.
• Culturally aware with strong relationship-building and negotiation skills.
• Team player with a proactive, autonomous approach.

Responsibilities

• Works as part of a team to deliver an exceptional resident journey.
• Responds to all incoming sales channels and initiates proactive outbound contact to convert leads.
• Answer all calls, email and live chat enquiries professionally to hit KPIs.
• Qualifies potential applicants and updates contact details in relevant systems.
• Converts enquiries into viewing appointments and leases to meet occupancy targets.
• Conducts viewings and follow-ups with prospects.
• Converts leads and tours into residents through needs-based selling and negotiation.
• Follows up on required documentation, contracts and payments.
• Updates property portals to list available apartments and generate leads.

Skills

Customer service

Sales

Communication

CRM systems

Multitasking

Education

General education

Tools

Entrata/Yardi/Salesforce

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Sales Executive is responsible for supporting marketing, leasing and occupancy/revenue objectives for Canvas by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads, arranging community tours and unit viewings and completing the requisite resident administration to secure the reservation.

JOB DESCRIPTION

• Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
• Responds to all incoming sales channels and initiates proactive outbound contact to convert our lead database
• Answer all calls, email and live chat enquiries in a professional, engaging and timely manner to hit the key central sales team KPIs.
• Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems in an accurate and timely manner
• Converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets
• Conducts viewings and relevant follow-ups with prospects
• Convert leads and tours into residents through needs-based selling and negotiation
• Follows up on potential applicants required documentation, contract returns and payment processing
• Updates property portals (Rightmove, Zoopla, etc) to ensure all relevant apartments and properties are listed on the market and generate leads
• Plans and organises daily activities to maximise productivity
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Supports all communities including cross-selling based upon potential resident requirements.
• Undertakes activities to promote the property and monitors competitor activity Assisting with the delivery of successful open days including the preparation and execution of event launch plans and requirements.

Knowledge & Qualifications

• Good level of general education evidencing literacy and numeracy.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Entrata/Yardi/Salesforce.
• Experience & Skills Excellent customer service skills and experience in a sales role in a similar world‑class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• Fluent English verbal and written communication skills.
• Additional language skills are desirable.

Important Notice

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail]. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

Core Values

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.