Luxury Jewelry Client Relations Ambassador

Cartier; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Job summary

Cartier is seeking an Ambassador to deliver a unique client experience before, during and after a sale, proactively developing your client portfolio and supporting daily boutique operations.

You will master the selling ceremony, adapt to client needs, transmit Cartier's passion and values, and act as a contact for After Sales. The role emphasizes building relationships, CRM actions and meeting boutique targets.

Qualifications

• Passion for jewellery and watches.
• Excellent interpersonal skills to develop a network of loyal clients.
• Meticulous, highly client focused and organized.
• Excellent written and spoken communication in Spanish and English.

Responsibilities

• Ensure a unique and exceptional customer experience during a sale.
• Master the selling ceremony.
• Adapt according to client needs and motivations.
• Transmit the passion and values of the Maison.
• Act as a contact for the client in case of After Sales.
• Meet individual and boutique targets, both quantitative and qualitative.
• Cultivate strong client relationships and develops client loyalty.
• Execute targeted CRM actions.
• Participate in client events and acts as an Ambassador of the Maison.
• Respect all brand and boutique policies and procedures.
• Support the set up and breakdowns at opening and closing of the boutique.
• Participate in the implementation of Visual Merchandising guidelines.
• Assist with special projects when requested
• Participate in inventories and undertake administrative tasks and stock room related tasks when required

Skills

Client relationship management

Bilingual Spanish & English

Excellent interpersonal skills

Goal-driven

Passion for jewellery & watches

Job description

Cartier is seeking an Ambassador to deliver a unique client experience before, during and after a sale, proactively developing your client portfolio and supporting daily boutique operations.

You will master the selling ceremony, adapt to client needs, transmit Cartier's passion and values, and act as a contact for After Sales. The role emphasizes building relationships, CRM actions and meeting boutique targets.