Sales Assistant - Madrid

Golden Goose Group; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Golden Goose is seeking a passionate Sales Assistant (Style Maker) in Madrid to craft complete Golden total looks for clients, reflect brand heritage, and foster enduring relationships. You will guide customers through the shopping experience with personalized service.

The role emphasizes luxury retail excellence, storytelling, and cross-channel engagement to delight clients and drive store success.

Formación

• Fluency in Spanish and English.
• 1–3 years of relevant experience in luxury retail.
• Self-motivation with a positive attitude and professional selling techniques.
• Good presentation, interpersonal and communication skills.
• Ability to monitor trends and understand the local market (online and offline).
• Flexibility to adapt to evolving business needs.
• Strong team player.

Responsabilidades

• Assist customers in expressing their personality through their dream looks.
• Provide product insights and recommend additional items; apply up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships with omnichannel approaches and personalized offers.
• Contribute to store presentation, visuals, and adherence to brand image and standards.
• Support store operations including opening/closing, inventory management, and GDPR compliance.
• Utilize digital tools to enhance engagement (Golden App, Sales Force, Xstore, Stealth).

Conocimientos

Spanish fluency

English fluency

Customer service

Sales skills

Team player

Descripción del empleo

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Spanish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Madrid

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.