Saas Account Executive – Auto Oems (Remote 3 Days/Wk)

Nextlane; Madrid; Híbrido; EUR 29.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Private medical benefits

Pension scheme

Holiday allowance

Descripción de la vacante

LexisNexis Risk Solutions in Madrid is seeking a Customer Success professional to manage an existing book of business, renewals, and incremental revenue within the Spain region. You will nurture client relationships, identify upsell opportunities, and ensure on-time renewals while maximizing product usage.

The role requires fluency in Spanish and Portuguese, strong communication skills, and ability to collaborate with cross-functional teams. Competitive salary and comprehensive benefits offered.

Formación

• Fluent in Spanish and Portuguese.
• Strong communication and interpersonal skills.
• Proactive and empathetic in addressing customer concerns.

Responsabilidades

• Deliver exceptional relationship management and client support.
• Nurture the book of business and identify growth opportunities.
• Meet renewals and incremental revenue targets.
• Identify training requirements and document trainings.
• Provide quarterly updates to leadership.
• Update opportunities in CRM promptly.
• Ensure end users are onboarded within the stated SLA.

Conocimientos

Spanish

Portuguese

CRM experience

Communication skills

Analytical thinking

Herramientas

Salesforce

Descripción del empleo

UK - London (London Wall)
Spain - Madrid
Full time
R

About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the Team:

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role:
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.

In this role, you'll hold a book of existing customers who you'll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you'll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities:

• Delivering exceptional relationship management and client support
• Nurturing the assigned book of business and identify growth opportunities where applicable
• Meeting assigned targets for renewals and incremental revenue
• Identifying client training requirements and maintaining accurate records of training delivered
• Providing quarterly updates to leadership
• Updating all opportunities in CRM timely
• Ensuring that end users are effectively on boarded within the stated SLA

Requirements:

• Have ability to manage a book of customers
• Proficient in Spanish and Portuguese
• Have excellent communication and interpersonal skills to effectively engage with customers
• Be proactive and empathetic in addressing customer concerns and resolving issues
• Possess excellent analytical and problem-solving abilities to identify trends and opportunities
• Be adaptable and able to collaborate effectively with cross-functional teams
• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
• Be detail-oriented and capable of managing multiple tasks and priorities effectively
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Working for You:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers, and private medical benefits
• Wellbeing programs and life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel season ticket loan and Electric Vehicle Scheme
• Optional dental insurance
• Maternity, paternity, and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support charities and causes that matter to you
• Employee resource groups with dedicated volunteering time
• Access to extensive learning and development resources
• Employee discounts through the Perks at Work scheme

Learn more about the LexisNexis Risk team and how we work here ( .

If performed in any of the following locations: Barcelona, Madrid, Home Based - Madrid, Home Based - Barcelona, the base pay range is 28,700 - 48,000. The total target cash range is 44,300 - 74,000.

Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

This job may be subject to a collective labor agreement in Spain. Please consult with the hiring team for further details.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.