Rooms Operations Lead: Guest Experience & Quality

Haleszka; Las Salinas; Presencial; EUR 52.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Friends' rates at partner hotels

Discounts at NENI restaurants

Career development opportunities

Descripción de la vacante

Bikini Hotel Es Trenc in Colònia de Sant Jordi on Mallorca’s south coast seeks a Rooms Operations Manager to lead the rooms division with a hands-on, guest-centered approach.

You will oversee Front Office, Housekeeping, Guest Experience, and Reservations, while driving KPI reporting, team development, and seamless collaboration with Bikini HQ. Fluency in English and Spanish is essential, with a passion for design and hospitality excellence.

Formación

• Proven leadership in Rooms Division and guest satisfaction.
• Fluency in English and Spanish with strong communication.
• Experience in pre-openings or construction phases is a plus.

Responsabilidades

• Represent the GM in the absence and manage daily rooms operations.
• Oversee front office, housekeeping, guest experience, and reservations.
• Prepare KPI reports and ensure seamless information flow with HQ.
• Lead and develop the rooms team to exceed guest expectations.
• Collaborate with Bikini HQ and manage room inventories and purchasing.
• Drive quality standards and sustainability projects.
• Engage with guests and turn feedback into Bikini moments.

Conocimientos

Team leadership

Rooms Division

Opera Cloud

Lighthouse

Duve

HotelNetSolutions

Billbox

Multicultural teamwork

Relationship building

Inventory & purchasing

Quality management

Leadership communication

English & Spanish fluency

Design affinity

Herramientas

Opera Cloud

Lighthouse

Duve

HotelNetSolutions

Billbox

Descripción del empleo

Bikini Hotel Es Trenc in Colònia de Sant Jordi on Mallorca’s south coast seeks a Rooms Operations Manager to lead the rooms division with a hands-on, guest-centered approach.

You will oversee Front Office, Housekeeping, Guest Experience, and Reservations, while driving KPI reporting, team development, and seamless collaboration with Bikini HQ. Fluency in English and Spanish is essential, with a passion for design and hospitality excellence.