Cluster Group Consultant – Leisure Desk

Radisson Hotel Group; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel and employee discounts

Global perks & hotel rates

Family and friends discounts

Descripción de la vacante

Radisson Hotel Group is seeking a Group Consultant (Leisure Desk) to support strategic plans and execute end-to-end planning for the Nordic leased hotels. You will act as a brand ambassador, handling leisure group enquiries with a hands-on, business-focused approach to deliver memorable guest experiences.

The role emphasizes collaboration with the Leisure Desk and M&E teams, driving revenue growth and maintaining strong stakeholder relationships while delivering high standards and compliance

Formación

• Proven experience in hospitality and group, meeting and events.
• Ability to adapt to changing service environments.
• Proactive with a hands-on approach.
• Strong relationship-building with clients and accounts.

Responsabilidades

• Respond to enquiries to RHG standards within set timelines.
• Convert enquiries to signed contracts using RHG tools for max conversion.
• End-to-end planning for Nordic leased hotels; support other clubs/clusters when needed.
• Lead on industry scope; understand T&C, contract specifics, and M&E channel enquiries.
• Contribute to inbound/outbound enquiry conversion across platforms; cross-sell opportunities.
• Collaborate with colleagues to maximize client and guest satisfaction; resolve issues promptly.
• Support Leisure Desk strategies and own assigned responsibilities to drive performance.
• Develop skills within Leisure desk and M&E; align with growth culture.
• Maintain relationships with Hotel team, GMs, Sales and Revenue Centre for transition and meetings.

Conocimientos

Hospitality experience

Relationship building

Communication skills

Proactive mindset

Team collaboration

Adaptability

IT skills

Problem solving

Herramientas

IT systems

Descripción del empleo

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

A. Primary Focus of the Function

Focus is on technical expertise and individual contribution (Individual contribution – the position is focused on technical expertise rather than people, project or process management).

B. Mission

The Group Consultant (Leisure Desk) supports the strategic plans and objectives of the Leisure Desk Department. The function should be supportive, hands‑on, methodical and business focused, creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners to deliver quality results.

The role will be responsible for leisure group enquiries and end‑to‑end planning for the Nordic leased hotels, setting an example on how best to sell the portfolio of hotels within the cluster to achieve the required growth in revenue conversion.

The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

C. Key Roles and Responsibilities

• Ensure all enquiries are answered to RHG standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to.
• Completing the agreed enquiry process through to signed contract stage, ensuring that all RHG tools are used to maximize conversion and sales opportunities.
• Responsible for doing end‑to‑end planning for the Nordic leased hotels and supporting another Club/Cluster when needed.
• Take the lead on industry scope, where appropriate, setting an example on industry/event knowhow, understanding related T&C, contract specific items and/or M&E channel enquiry process, how best to sell the portfolio of hotels within the cluster to achieve the required growth in revenue conversion.
• Participate in the conversion of inbound and outbound enquiries (where applicable) across all platforms. Contributing a sales hungry culture within the team to capture all available opportunities for the Radisson Hotel Group. Proactively always look for new opportunities and cross sell.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Collaborate with colleagues to maximize client and guest satisfaction, deliering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the Leisure Desk department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge and experience at every opportunity within the Leisure desk and M&E department, which aligns with the culture of growth, development and performance expected by the company.
• Collaborates with the Head of Department and line managers, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained.
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
• Provides detailed communication lines between the Hotel team, General Managers, Sales and Revenue Centre for enquiry transition, escalation and any associated meeting requirements. Attendance as required to properties to establish and maintain relationships with key members of staff as well as any ad hoc FAM Trips, client/site visits.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

The description of functions is merely indicative and not exhaustive. Accordingly, the trainee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Qualifications

• Proven experience in hospitality and group, meeting and events Ability to adapt to changing service environments
• Good at building strong relationships with existing clients and accounts Creativity to produce a proactive sales culture environment
• Proactive with a hands‑on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Good IT skills
• Experience of using IT Systems on various platforms
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments

Additional Information

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
• Guaranteed minimum of 30% off for your Friends & Family.
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.