REVENUE MANAGER

Meliá Hotels International; Islas Baleares; Presencial; EUR 38.000 - 58.000; Jornada completa

Descripción de la vacante

Melia Hotels International busca un profesional de Revenue Management para apoyar la implementación de la estrategia de precios en todos los sistemas y canales, gestionar Duetto RMS a diario creando las reglas necesarias y auditar la precisión de los datos.

Serás responsable de optimizar inventario, garantizar la paridad en la distribución y reportar errores, liderar la gestión de canales, coordinar promociones y analizar la rentabilidad para impulsar resultados en la portfolio.

Formación

• Conocimientos y experiencia en conceptos de pricing y gestión del rendimiento.
• Proficiencia en distribución electrónica y estrategias comerciales.
• Dominio de Excel y tablas dinámicas, PowerPoint y Word.
• Conocimientos de SAP; Opera es valorable.
• Conocimiento de operaciones hoteleras y habilidades analíticas.

Responsabilidades

• Apoyar la implementación de la estrategia de precios en todos los sistemas y canales.
• Gestionar Duetto RMS diariamente creando reglas de pricing y auditar datos.
• Optimizar inventario y asegurar paridad entre canales de distribución.
• Asegurar que los hoteles aparezcan correctamente en los canales y reportar mejoras.
• Dirigir la gestión de canales y seguir las decisiones diarias de overbooking.
• Interactuar con ventas para maximizar ingresos y reducir costos.

Conocimientos

Pricing concepts

Performance management

Commercial sales strategies

Advanced English

Analytical skills

Leadership

Excel

Pivot tables

PowerPoint

Word

Office package

Educación

Degree in business studies or hotel management

Herramientas

SAP

Opera

Descripción del empleo

“El mundo es tuyo con Meliá”

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

• My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.
• My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

OPERATIONS

PRICING STRATEGY

• Support the implementation of the pricing strategy through all systems and channels.
• Managing Duetto RMS on a daily basis by creating the pricing rules necessary to implement the hotel's strategy, also audits the accuracy of the data shown in the tool.
• Ensure adequate inventory management of the hotels in the portfolio by ensuring that the inventory available for sale reflects the reality of the hotel, using the overbooking strategy when necessary.
• Ensures that all hotels appear correctly in the different distribution channels, showing the parity and the desired positioning (or lack of parity), reporting to the sales team any possible errors in content or possible improvements in the content.
• Lead channel management. Ensure that the pricing strategy defined by market segment is correctly implemented on each platform.
• Set up and follow up on daily overbooking decisions.
• Coordinate the uploading of participation defined for promotions and campaigns. Audit that this load is shown as agreed in all distribution channels.
• Responsible for finding events at the destination that may influence demand, establishing together with event calendar together with the sales team.
• Verify that the daily rate is correctly positioned taking into account competitors, the daily pick up and the hotel's goals.
• Review and analyse the pricing strategy of the hotels in the compset and other relevant structures according to the different conditions (board, number of people, type of rate...).
• Interact with the G&E department to ensure that the Pricing guidelines and the strategy decided by revenue management are followed.

FORECASTING AND BUDGET

• Introduce the weekly forecast appropriately within the necessary deadlines and on the internal platforms defined by MHI (DUETTO; IBR...).
• Assist as necessary in the creation of "what if" scenarios and group relocation analysis.
• Responsible for entering the annual budget into the system, ensuring the accuracy of the data entered, within the established deadlines.
• Responsible for opening, managing and following up on requests in the Jira tool as well as all tickets related to RM.

MARKET PENETRATION

• Monitor the hotel's market penetration on a daily basis, as well as other relevant ratios.
• Closely monitor the pricing behaviour of the hotels in the compset using the rate shopping tools at their disposal, identifying practical opportunities.

REPORTING AND DATA ACCURACY

• Responsible for the generation and updating of both regular and Ad-hoc reports for potential meetings and analysis.
• Ensure the absolute accuracy of the data entered in the PMS as well as in the internal tools available to them (DUETTO, Melodia...) as well as in the MHI reports.
• Generate the necessary alerts that report potential data integrity problems and reports immediately.

DIRECT CHANNEL MANAGEMENT AND PROFITABILITY

• Prioritise direct channel sales over third parties, especially during times of high demand.
• Use the tools at their disposal to disintermediate OTAs and other commissioned channels (LX, MR discount, MR programs...).

Customer Experience

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

HEALTH & SAFETY// HEALTHY WORKPLACE

• Be knowledgeable of the hotel’s evacuation plan.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Requirements

EDUCATION AND TRAINING:

Degree or equivalent in business studies or hotel management.

Revenue Management training will be valued positively

LANGUAGES:

Local language (depending on the geographical location of the property) and advanced English.

SPECIFIC KNOWLEDGE:

• Knowledge and experience in pricing concepts, performance management optimisation, electronic distribution channels and commercial sales strategies.
• Proficiency in Office package: Excel, dynamic tables, Pivot, PowerPoint, Word.
• Knowledge of SAP; Opera valuable.
• Knowledge of hotel operations.
• Demonstrate analytical and numerical skills.
• Ability to make decisions in the absence of the Manager and to lead and guide the team, if any, in the absence of the Manager.
• Ability to work under pressure while always paying attention to detail.
• Leadership, proactivity, and initiative.

EXPERIENCE:

1 year experience as revenue management executive.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es “Hacia un futuro sostenible, desde un presente responsable” Gracias a todos/as los colaboradores/as lo hacemos posible.

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