Retail Team Leader - Queenstown

Placements24; O Mente; Hybrid; EUR 9,700 - 13,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Career progression opportunities

Employee discounts

Leadership development

Job summary

Placements24 is seeking an energetic Retail Team Leader for a well-regarded retail chain in Queenstown, Eastern Cape. You will lead and coach a team of sales associates, supervise daily operations, and drive sales while ensuring outstanding customer service.

This leadership role offers visibility, rewards performance, and a path to career progression within a dynamic retail environment. The ideal candidate demonstrates strong leadership, retail sales know-how, excellent communication, and the

Qualifications

• Proven retail leadership experience or potential.
• Strong customer service and communication skills.
• Ability to motivate and manage a team to meet sales targets.
• Experience with POS systems and basic computer tasks.

Responsibilities

• Lead, motivate, and coach a team of retail sales associates.
• Oversee daily sales operations and ensure team productivity.
• Provide outstanding customer service and resolve inquiries.
• Drive sales performance through strategies and promotions.
• Assist with inventory and stock replenishment.
• Ensure store presentation and cleanliness meet standards.
• Train new team members on products and procedures.
• Support management with reporting and operations.
• Foster a positive, collaborative team environment.
• Ensure adherence to company policies.

Skills

Leadership

Customer service

Sales techniques

POS systems

Team motivation

Communication

Tools

POS software

Stock management software

Job description

About the Role

Our client, a well-regarded retail chain, is seeking an energetic and experienced Retail Team Leader to join their team in Queenstown, Eastern Cape . This role is instrumental in driving sales performance and ensuring exceptional customer service by leading and motivating a team of sales associates. The ideal candidate will possess strong leadership qualities, a deep understanding of retail sales strategies, and a passion for fostering a positive and productive work environment. You will be responsible for guiding your team, overseeing daily sales activities, assisting customers, and ensuring the store meets its operational and sales targets. This position offers a fantastic opportunity to step into a leadership role within a dynamic retail setting, contributing to the success of the brand in the Queenstown area. A commitment to excellence and a proactive approach to problem-solving are essential.

Key Responsibilities

• Lead, motivate, and coach a team of retail sales associates.
• Oversee daily sales operations and ensure team productivity.
• Provide outstanding customer service, resolving inquiries and issues effectively.
• Drive sales performance by implementing sales strategies and promotions.
• Assist with inventory management, including stock replenishment and visual merchandising.
• Ensure the store adheres to company standards for presentation and cleanliness.
• Train new team members on product knowledge and store procedures.
• Assist management with operational tasks and reporting.
• Foster a positive and collaborative team atmosphere.
• Ensure compliance with all company policies and procedures.

Requirements

• Proven experience in a retail sales role, with demonstrated leadership potential or experience.
• Strong understanding of retail sales techniques and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Experience with POS systems and basic computer literacy.
• Strong organizational skills and attention to detail.
• Flexibility to work retail hours, including weekends and public holidays, as required in Queenstown .
• A proactive and results-driven attitude.
• Must be legally eligible to work in South Africa.
• Previous experience as a team leader or supervisor is advantageous.

Benefits

• Competitive salary and potential for performance incentives.
• Opportunities for leadership development and career progression.
• Employee discounts on merchandise.
• A hybrid work arrangement offering some flexibility.
• Work within a reputable retail brand in the Eastern Cape .
• Be part of a supportive and energetic team.