Retail Network Transformation Lead – Madrid

Capgemini Engineering; Madrid; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Meal allowances

Life and accident insurance

Vacation packages

Learning and development programs

Job summary

Clarios, LLC is seeking a Retail Network Support Manager to serve as the primary liaison for retail store managers in Madrid, driving exceptional customer service, brand consistency, and field sales strategy. The role focuses on hands-on store support, training, and operational excellence within a global battery technology leader.

You will collaborate with Supply Chain, Marketing and Category teams to optimize field execution, develop account plans, and deliver growth across the Madrid network.

Qualifications

• Bachelor's degree in business, Marketing, Sales, Economics, or related field.
• 4-5 years of experience in sales, account management, retail (highly desirable), or customer-facing commercial roles
• Candidates must have prior working experience in Spain
• Ability to translate market, customer and field insights into action plans
• Excellent communication, presentation, negotiation, analytical and interpersonal skills
• Proficiency in Excel, PowerPoint, and CRM systems
• Fluent in Spanish and English

Responsibilities

• Act as the main point of contact and trusted advisor for retail store managers
• Work with store teams to elevate customer service quality and create consistent Varta brand experience
• Provide hands-on support for store operations, merchandising, and staff training
• Ensure high levels of customer satisfaction through responsive support and issue resolution
• Coordinate with cross-functional teams to align goals and actions
• Develop an understanding of customer business objectives and strategies

Skills

Key Account Management

Commercial Acumen

Sales Negotiation

Market Knowledge

Cross-Functional Collaboration

Stakeholder Relationships

Education

Bachelor's degree in business, Marketing, Sales, Economics, or related field

Tools

CRM systems

MS Excel

PowerPoint

Job description

Clarios, LLC is seeking a Retail Network Support Manager to serve as the primary liaison for retail store managers in Madrid, driving exceptional customer service, brand consistency, and field sales strategy. The role focuses on hands-on store support, training, and operational excellence within a global battery technology leader.

You will collaborate with Supply Chain, Marketing and Category teams to optimize field execution, develop account plans, and deliver growth across the Madrid network.