Retail Lead and Team Coach - Elevate Store Performance

Converse; Marratxí; Presencial; EUR 25.000 - 32.000; Jornada completa

Descripción de la vacante

Converse seeks a Retail Lead in Mallorca to support the Store Manager in driving sales and profitability while guiding and developing store staff. The role emphasizes exceptional customer service, visual merchandising support, and efficient operations in a dynamic retail environment.

You will lead by example as a Converse Brand Ambassador, ensuring adherence to standards, managing stock and shift coverage, and coaching the team to achieve daily goals and key metrics.

Formación

• Passion for Converse and the Fashion/Apparel footwear industry.
• Retail experience and/or leadership positions.
• Very good command of English (written and spoken).
• Experience and competency in delivering exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication and flexibility to work in shifts and weekends.

Responsabilidades

• Assist the Store Manager in achieving sales and profitability targets and provide direction to store staff.
• Open and close the store following procedures and standard processes.
• Coordinate with Visual Merchandising and promotions, ensuring timely execution of markdowns and stock movements.
• Follow shipment standard processes and policies and ensure accuracy of deliveries.
• Cross-train employees across store areas (footwear, apparel, equipment, cashiering, back of house).
• Lead by example as Converse Brand Ambassador and mentor the team to meet daily goals and critical metrics.

Conocimientos

Leadership

English fluency

Customer service

Team coaching

Communication

Shift work

Descripción del empleo

Converse seeks a Retail Lead in Mallorca to support the Store Manager in driving sales and profitability while guiding and developing store staff. The role emphasizes exceptional customer service, visual merchandising support, and efficient operations in a dynamic retail environment.

You will lead by example as a Converse Brand Ambassador, ensuring adherence to standards, managing stock and shift coverage, and coaching the team to achieve daily goals and key metrics.