Lead Retail Associate

NIKE, Inc.; Marratxí; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous benefits package

Descripción de la vacante

Converse Mallorca store is seeking a Retail Lead to support the Store Manager in achieving sales and profitability targets while guiding a team in a fast-paced fashion environment.

You will ensure outstanding merchandising, customer service, and operational standards, coach staff, and drive store KPIs such as conversion, average ticket, and shrinkage.

Formación

• Experience in retail or leadership roles.
• Very good command of English (written and spoken).
• Ability to coach and develop a strong team.
• Excellent communication and customer service skills.
• Flexibility to work in shifts and weekends.

Responsabilidades

• Assist the Store Manager in achieving sales and profitability targets.
• Provide direction to store employees and ensure staff performance.
• Ensure consistent execution of operating and merchant standards.
• Lead in customer service and brand standards (STARS mantra).
• Drive merchandising, promotions, and visual standards per guidelines.
• Support achievement of the store's financial budget.

Conocimientos

Retail leadership

Customer service

English proficiency

Coaching & development

Communication skills

Shift work

Descripción del empleo

Converse Retail Lead - 40 Hours - Mallorca

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it's about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

Without You, We'd Just Be Collectors of Our Own Stuff

Business equals selling stuff. That's the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.

As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store!

Operational and Merchant Excellence

• Ensure consistent execution of operating and merchant standards.
• Open and close store per operating procedures and standard processes
• Partner with SM to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives)
• Follow our shipment standard processes and policies
• Ensure that employees are cross‑trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.

Customer Service

• As a Converse Brand Ambassador, you lead and demonstrate the STARS MANTRA daily.
• Consistently communicates financial objectives and critical metrics such as daily goals and hourly readings. Your role is to mentor and encourage team members to reach those goals.

Financial Performance

• Assist in delivering the Financial Budget.
• In this role, you add to the store's financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.

Qualifications

• A passion for Converse and the Fashion/Apparel footwear industry.
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Converse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment, and inspires our products. No two of us look or think exactly alike. We are each one‑of‑a-kind. Individually and as a culture, we have the freedom to create and grow professionally.

Generous benefits packages only sweeten the experience.

From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique a