Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Marbella; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Spain, SL is hiring a Key Lead to oversee in-store operations and coach Brand Reps and Stock Associates on the shop floor. You will drive sales, maintain displays, and ensure a quality customer experience as part of the store leadership team.

The role emphasizes English & Spanish fluency (CEFR B2), retail experience, and adaptability, with a focus on customer service and brand standards.

Qualifications

• Education- High School Diploma/ G.E.D. equivalent preferred.
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.
• CEFR B2 Fluency in English & Spanish, required.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

CEFR B2 Fluency English & Spanish

Education

High School Diploma / GED

Job description

Abercrombie & Fitch Spain, SL is hiring a Key Lead to oversee in-store operations and coach Brand Reps and Stock Associates on the shop floor. You will drive sales, maintain displays, and ensure a quality customer experience as part of the store leadership team.

The role emphasizes English & Spanish fluency (CEFR B2), retail experience, and adaptability, with a focus on customer service and brand standards.