Retail Assistant - Customer Care & Basic Watch Services

Confidential employer; Palma; On-site; EUR 10,000 - 12,000; Part time

Job summary

Confidential employer in Palma, Mallorca seeks a friendly Retail and Basic Watch Service Assistant to welcome visitors and handle simple repairs at the service stand. You will log items, explain services, and assist customers in a busy store environment.

Training is provided for basic watch interventions, including battery changes and bracelet adjustments, with a focus on accuracy, care, and excellent customer care across rotating shifts Monday to Saturday.

Qualifications

• Experience or training in customer service and dealing with the public.
• Language skills are valuable for assisting diverse customers in Palma.
• Precise, patient handling of small accessories and delicate items.
• Proactive attitude and willingness to learn with provided technical instruction.

Responsibilities

• Receiving, logging, and returning watches and jewelry submitted by clients for repair services.
• Performing simple technical interventions at the service counter: battery replacements and bracelet adjustments.
• Ensuring accurate recording and careful handling of all customer items on arrival and handover.
• Providing clear, friendly, and professional assistance to visitors at the stand.

Skills

Customer service

Public dealing

Attention to detail

Proactive attitude

Battery replacement

Bracelet adjustments

Watch servicing basics

6-hour shifts

Tools

Watch repair tools

Job description

Are you looking for an engaging retail and customer support role right in Palma, Mallorca? A position is open for a motivated Retail and Basic Watch Service Assistant within the local commerce sector. In this position, you will serve as the primary point of contact for clients visiting the service stand, combining attentive customer care with hands-on, practical tasks. If you enjoy interacting with the public and working in an active store environment, this opening offers a great opportunity to expand your skill set.

Your day-to-day responsibilities will center around customer interactions and fundamental technical handling:

• Receiving, logging, and returning watches and jewelry submitted by clients for repair services.
• Performing simple technical interventions directly at the service counter, specifically battery replacements and metal bracelet adjustments.
• Ensuring accurate recording and careful handling of all customer items upon arrival and handover.
• Providing clear, friendly, and professional assistance to every visitor seeking advice or services at the stand.

To be considered for this role, you should meet the following requirements:

• Essential prior experience and/or formal training in customer service and dealing with the public.
• Knowledge of languages is considered a valuable asset when assisting diverse customers in Palma.
• Precision, patience, and a careful approach when handling small accessories and delicate items.
• A proactive attitude and readiness to learn, as the employer will provide you with all required technical instruction.

What this position offers:

• A temporary employment contract in the private retail sector.
• Work schedule from Monday to Saturday, working 6-hour continuous shifts on rotating morning or afternoon schedules.
• A net monthly remuneration of 1,000 EUR.
• Dedicated internal training provided by the company covering all basic watchmaking interventions, ensuring you have the knowledge needed to handle stand repairs confidently.