Resident Experience Coordinator (Front Desk & Admin)

Greystar (International); Barcelona; On-site; EUR 5,000 - 5,600; Full time

Benefits offered by this job

Net monthly stipend 450–500 EUR

Training plan and Hyatt learning

Headspace access

Employee meals during shifts

1 vacation day per month

Mentorship and structured learning

Uniform and laundry service

Job summary

Grand Hyatt Barcelona is seeking a Front Desk Trainee for an internship in the luxury hospitality sector. You will be a key contact for guests from arrival to departure, gaining hands-on experience in an international, dynamic environment.

The role is ideal for students in Hospitality Management, with advanced English and a willingness to learn, and requires a university internship agreement and eligibility to work in Spain.

Qualifications

• Currently studying Hospitality Management or related field.
• Advanced English; Spanish valued.
• Excellent communication and interpersonal skills.
• Available for a 5- or 6-month internship in Barcelona.
• Eligible for university internship agreement and work authorization in Spain.

Responsibilities

• Welcome guests with a warm, professional arrival experience.
• Assist with check-in and check-out following Hyatt standards.
• Handle internal and external calls professionally.
• Provide information on hotel facilities and local attractions.
• Collaborate with Housekeeping, Reservations, Guest Services and more.
• Learn Front Office procedures and Hyatt brand standards.
• Support guest concerns and proactive follow-up.
• Represent the Grand Hyatt brand with warmth.

Skills

Hospitality

Customer service

English (advanced)

Spanish (valued)

Communication

Interpersonal skills

Team player

Organized

Education

Hospitality-related studies

Job description

Front Desk/ Reception Trainee (Internship)

Description: Front Desk Trainee (Internship) – Grand Hyatt Barcelona. Would you like to be the first smile that welcomes guests to unforgettable experiences in a luxury hotel? Step into the exciting world of Front Office at Grand Hyatt Barcelona, a 5‑star luxury hotel where exceptional service, attention to detail, and genuine care create memorable stays for guests from around the world.

We are looking for a Front Desk Trainee to join our Front Office team. This internship opportunity is ideal for students who are passionate about hospitality, guest service, and hotel operations, and who are eager to gain hands‑on experience in an international and dynamic environment. As part of our team, you will be one of the main points of contact for our guests, helping to create exceptional experiences from arrival to departure while learning first‑hand how one of the most important hotel departments operates.

What You’ll Do

• Welcome guests and provide a warm, professional, and personalized arrival experience.
• Assist with check‑in and check‑out procedures following Hyatt service standards.
• Handle internal and external telephone calls in a professional and efficient manner.
• Respond to guest inquiries, requests, and needs with a service‑oriented approach.
• Provide information about hotel facilities, services, and guest experiences.
• Stay informed about local attractions, events, and activities to assist guests throughout their stay.
• Collaborate closely with Housekeeping, Reservations, Guest Services, Events, and other departments to ensure a seamless guest experience.
• Learn and apply Front Office operational procedures and Hyatt brand standards.
• Support the resolution of guest concerns and follow up on requests proactively.
• Contribute to creating memorable experiences that exceed guest expectations.
• Maintain effective communication within the team to ensure smooth daily operations.
• Represent the Grand Hyatt brand with professionalism, warmth, and a genuine commitment to guest satisfaction.

Who You Are

• You are currently studying Hospitality Management, Tourism, Hotel Management, or a related field.
• You are passionate about guest service and building a career in the hospitality industry.
• You have advanced English language skills; Spanish is highly valued.
• You enjoy interacting with people from different cultures and backgrounds.
• You are organized, proactive, and attentive to detail.
• You possess excellent communication and interpersonal skills.
• You enjoy working as part of a team in a fast‑paced environment.
• You are eager to learn and develop professionally.
• You are available for a 5‑ or 6‑month internship in Barcelona.
• You are able to sign an internship agreement with your university or educational institution.
• You have legal authorization to work in Spain or are enrolled in a university eligible for internships within the European Union.

What We Offer

• 450 net per month for 30‑hour‑per‑week internships and 500 net per month for 40‑hour‑per‑week internships.
• A personalized training plan and access to Hyatt's global learning platform.
• Complimentary Headspace subscription for wellbeing and mindfulness.
• Employee meals during working shifts.
• 1 vacation day per month of internship included in your agreement.
• Real mentorship, structured learning, and direct exposure to luxury hotel operations.
• Uniform provided by the hotel and complimentary laundry service for uniforms.

Primary Location: ES-Barcelona

Organization: Grand Hyatt Barcelona

Job Level: Full‑time

Job: Intern

Req ID: BAR

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.