Reservations Agent: Upsell & Service Excellence (Madrid)

Hospitaliti; Madrid; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee discounts

Training platform access

Mobility opportunities

Descripción de la vacante

Minor Hotels in Madrid is seeking a Booking Agent to manage reservations across direct and indirect channels from request to confirmation. You will provide hotel information, promote products and services, and contribute to revenue through up-selling and cross-selling.

The role requires full-time, on-site availability in Madrid, with a dynamic team and opportunities for career growth within Minor Hotels – Southern Europe.

Formación

• Flexibility, proactivity and drive to work by objectives.
• Excellent communication skills and professional presentation.
• Schedule flexibility and availability for full-time work.
• Sales experience in reservations or commercial areas is valued.
• Customer service experience is a plus.
• Knowledge of Hrvatski is required.

Responsabilidades

• Handle reservations from request to confirmation across channels.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue and exceed expectations.

Conocimientos

Communication

Flexibility

Proactivity

Sales skills

Customer service

Reservation management

Educación

Hospitality/Tourism training or related

Herramientas

Microsoft Office

Internet

Database

Descripción del empleo

Minor Hotels in Madrid is seeking a Booking Agent to manage reservations across direct and indirect channels from request to confirmation. You will provide hotel information, promote products and services, and contribute to revenue through up-selling and cross-selling.

The role requires full-time, on-site availability in Madrid, with a dynamic team and opportunities for career growth within Minor Hotels – Southern Europe.