Rental Agent

europcar; Madrid; Presencial; EUR 21.000 - 26.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a motivated Rental Sales Agent to join our Network & Stations team. You will be the first contact for customers, delivering an outstanding rental experience while driving sales opportunities. This entry-level role emphasizes service and sales in a fast-paced environment.

Main duties include handling reservations, processing rental agreements, and promoting coverage options, upgrades, and add-ons to maximize revenue and customer satisfaction.

Formación

• Experience in a sales-oriented environment.
• Strong customer service and communication skills.
• Ability to achieve or exceed sales targets.
• Familiarity with counter sales and POS systems (preferred).

Responsabilidades

• Handle reservations and rental agreements accurately.
• Welcome customers and deliver exceptional service throughout the rental process.
• Promote optional coverage, upgrades and additional services to maximize sales.
• Build rapport and overcome objections using effective sales techniques.
• Follow rental policies and procedures to ensure compliant transactions.
• Support branch operations as needed.

Conocimientos

Sales background

Customer service

Communication skills

Target oriented

Multitasking

Descripción del empleo

Europcar Mobility Group

Job Description

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!

Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We're Looking For

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point-of-sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus

Skills & Competencies

• Excellent interpersonal and communication skills
• Strong sales acumen and persuasive abilities
• High level of professionalism and reliability
• Ability to multitask and stay organized in a busy environment
• Attention to detail and accuracy in all customer interactions
• Team player with a positive, can-do attitude

Why Join Us

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company's success. Enjoy opportunities for career development within a fast-growing company. If you're ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

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