Rental Agent

europcar; Telde; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service and maximize sales at our Network & Stations team within Operations. You will be the first point of contact for customers, ensuring a seamless rental experience and driving sales opportunities in a fast-paced environment.

This entry-level counter sales role suits individuals who are passionate about service and sales and thrive in a busy environment, with a focus on meeting targets and providing accurate,

Formación

• Sales experience in a dynamic, fast-paced environment.
• Strong customer service skills with professional communication.
• Ability to explain product features and benefits to customers.

Responsabilidades

• Handle reservations and process rental agreements with accuracy and professionalism.
• Welcome customers and provide exceptional service from start to finish.
• Maximize sales by offering optional coverage products, upgrades, prepaid options and additional services.
• Use sales techniques, build rapport, and overcome objections to close sales.
• Adhere to rental policies and procedures for smooth, compliant transactions.
• Identify additional services to enhance the rental experience.
• Deliver unmatched service and ensure customer satisfaction at every stage.
• Support branch operations with additional duties as requested by management.

Conocimientos

Sales experience

Customer service

Product knowledge

Upselling

Target driven

Descripción del empleo

Europcar Mobility Group At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job description

Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales! Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We're Looking For:

• Sales Background: Proven sales experience in a dynamic, fast-paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales-driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast-paced, customer-focused environment
• Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets