Rental Sales Agent

Europcar Mobility Group; Sevilla; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group in Sevilla is seeking a Rental Sales Agent to deliver exceptional service and maximize sales at our network of stations. As the first contact for customers, you will handle reservations, process rental agreements, and upsell optional coverage and upgrades.

This entry-level role emphasizes customer focus, product knowledge, and the ability to work in a fast-paced environment while meeting or exceeding sales targets.

Formación

• Sales experience in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to upsell optional products and services.
• Experience with POS systems is a plus.

Responsabilidades

• Handle reservations and rental agreements accurately.
• Welcome customers and deliver exceptional service.
• Maximize sales by offering coverage, upgrades and extras.
• Follow rental policies for compliant transactions.
• Support branch operations as needed.

Conocimientos

Sales

Customer service

Communication

Upselling

Teamwork

Herramientas

POS/point-of-sale system

Descripción del empleo

Europcar Mobility Group At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales! Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We’re Looking For

Sales Background: Proven sales experience in a dynamic, fast-paced environment

Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services

Strong customer service skills and the ability to communicate professionally

A sales-driven attitude with a focus on meeting and exceeding targets

Ability to work efficiently in a fast-paced, customer-focused environment

Attention to detail and a commitment to providing accurate and timely service

Ideal Experience

Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors

Demonstrated ability to achieve or exceed sales targets

Experience handling transactions and working with point-of-sale systems

Familiarity with rental agreements or similar customer service documentation is a plus

Skills & Competencies

Excellent interpersonal and communication skills

Strong sales acumen and persuasive abilities

High level of professionalism and reliability

Ability to multitask and stay organized in a busy environment

Attention to detail and accuracy in all customer interactions

Team player with a positive, can-do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company’s success. Enjoy opportunities for career development within a fast-growing company. If you’re ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know.

Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com