Renewals Representative, Account-Based, Nordic Speaker

Autodesk; Madrid; Híbrido; EUR 49.000 - 72.000; Jornada completa

Descripción de la vacante

Autodesk is seeking a Renewal Representative for Nordic regional accounts, working from Spain in a hybrid Barcelona office. You will own end-to-end renewal workflows, protect recurring revenue, and collaborate with Account Executives and Customer Success Managers to identify renewal expansions.

The role requires strong commercial judgment, effective customer communication, and the ability to manage multiple renewal cycles with precision. Hybrid work model, Spain-based responsibilities.

Formación

• Experience managing customer renewals in a B2B environment.
• Ability to independently manage high volumes of renewal transactions with attention to detail.
• Strong communication with procurement and commercial stakeholders.
• Commercial awareness including negotiating renewal terms.
• Identify churn risk, expansion signals, and renewal blockers using data.
• Experience using CRM systems to manage pipelines and forecasts.

Responsabilidades

• Own end-to-end renewal workflows across assigned regional accounts.
• Drive timely, accurate renewal completion with minimal guidance.
• Defend the customer base by addressing churn risk and blockers.
• Identify seat-based expansion opportunities at renewal.
• Engage procurement and commercial teams to manage renewal execution.
• Influence renewal outcomes through clear, persuasive communication.
• Maintain renewal pipeline, forecasting, and CRM updates.
• Monitor auto-renewals and intervene to prevent churn.
• Collaborate with Account Executives on cross-sell opportunities.
• Partner with Customer Success Managers on adoption and renewal strategy.
• Provide mentorship to junior renewal colleagues.

Conocimientos

Renewals

Account management

B2B sales

Customer success

Churn risk

Forecasting

CRM

Cross-sell

Negotiation

Herramientas

CRM systems

Descripción del empleo

The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs. The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.

Responsibilities

• End-to-End Renewal Ownership
• Independently own and execute full renewal workflows across assigned regional customer accounts
• Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
• Customer Retention & Expansion
• Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
• Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
• Customer & Procurement Engagement
• Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
• Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships
• Forecasting, Data & Workflow Discipline
• Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
• Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
• Use data, insights, and workflow automation to improve renewal efficiency and predictability
• Account Team Unit (ATU) Collaboration
• Engage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cycles
• Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
• Provide light‑touch support to partners on partner‑owned or assisted renewal accounts
• Share insights on churn risk, renewal blockers, and missed upsell signals across teams
• Mentorship & Continuous Improvement
• Provide guidance and informal mentorship to less experienced renewal or sales colleagues
• Share customer feedback on product experience, packaging, and commercial friction with internal teams

Minimum Qualifications

• Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
• Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
• Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders
• Commercial awareness, including experience negotiating renewal terms and addressing customer objections
• Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
• Highly organised and capable of managing competing priorities in a fast‑paced environment
• Familiarity with Nordics customer buying behaviours and regional commercial practices
• +5 years experience covering sales role
• Nordics language as per mandatory
• Hybrid model ( Barcelona Office)

Preferred Qualifications

• Experience working in subscription‑based or recurring revenue business models
• Exposure to seat‑based expansion or upsell motions at time of renewal
• Familiarity with partner‑assisted or partner‑led renewal models
• Experience mentoring or supporting junior sales or renewal colleagues
• Comfort working within cross‑regional or matrixed sales organisations
• Degree‑level education or equivalent professional experience
• Learn MoreAbout Autodesk

Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency Salary is one part of Autodesk’s competitive compensation package. For Spain based sales roles, we expect a starting On-Target Earnings (OTE) between 48,700 EUR and 71,500 EUR. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world.

BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

In‑Person Onboarding and Identity VerificationThis role may require in‑person onboarding and/or in‑person ID verification.

SummaryLocation: Barcelona, ESPType: Full time

Renewals Representative, Account-Based, Nordic Speaker Madrid, Spain