Remote Travel Support Specialist

Elevationtravelpartners; Barcelona; A distancia; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Descripción de la vacante

A travel services company is looking for a Virtual Travel Customer Service professional to assist clients with trip preparations and throughout their travel experience. The ideal candidate will be friendly, organized, and possess customer support experience. Responsibilities include managing requests via email, chat, and phone, helping with itinerary changes, and providing travel information. The company offers remote work flexibility and opportunities for professional development and travel-related perks.

Formación

• Previous experience in customer support is preferred.
• Ability to communicate professionally and positively.
• Must be reliable and organized.

Responsabilidades

• Assist clients through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination information and guidelines.
• Follow up with travelers before their departure.
• Resolve concerns while ensuring customer satisfaction.

Conocimientos

Friendly communication style

Customer support experience

Organizational skills

Familiarity with online tools

Interest in travel

Descripción del empleo

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction