Remote Support Engineer – Digital Computational Pathology

NL9A NL Best Industrial; Madrid; A distancia; EUR 37.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible/hybrid working

Paid time off

Health & wellbeing benefits

Diversity & inclusion initiatives

Learning & development opportunities

Descripción de la vacante

Philips is seeking a Remote Support Engineer for Digital Computational Pathology. You will implement, upgrade and support Digital Pathology IT solutions for customers in Spain and across Europe, enabling real-time data streaming and AI analyses within a turnkey IT infrastructure.

The role includes incident management, remote collaboration with a European team and potential travel to customer sites. Requirements include a minimum 2 years IT experience or a bachelor’s degree, proficiency in

Formación

• Hold a High School Diploma, Vocational Education or Bachelor's Degree in Engineering, Medical, Science-related field or equivalent.
• 2+ years IT experience or bachelor’s degree with no experience.
• Knowledge of Windows OS, SQL, Active Directory, Group Policies, VMware, networking; good troubleshooting skills.
• Strong team-player mindset.
• Fluent in Spanish and good written/spoken English; Italian or French a plus.
• Willingness to travel up to 10% to Spain/Europe.

Responsabilidades

• Implement Digital Pathology IT solutions for new customer projects and upgrade existing ones.
• Participate in incident/problem management and troubleshooting across Europe.
• Work remotely as part of a European team supporting Spain and other countries.
• Support occasional customer visits and travel between centers.

Conocimientos

Windows OS

Microsoft SQL

Active Directory

Group Policies

VMware

Networking

Troubleshooting

Problem analysis

Team player

Spanish fluency

English fluency

Educación

High School Diploma

Bachelor’s degree (Engineering/Medical/Science)

Vocational Education

Herramientas

None

Descripción del empleo

Job Title

Remote Support Engineer – Digital Computational Pathology

Job Description

As a Remote Support Engineer, you will implement, upgrade and support Philips Digital Pathology IT solutions for customers in Spain and across Europe, helping drive the digital breakthrough of pathology.

Your role: Implement Digital Pathology IT solutions for new customer projects, combining state-of-the-art ultra-high-resolution scanners, fully integrated software for viewing, diagnosis and third-party AI analysis, and turnkey IT infrastructure that enables storing and real-time streaming of up to petabytes of data. Upgrade existing customers to newer software versions and ensure a smooth customer lifecycle by taking part in incident and problem management and troubleshooting activities. You will work remotely as part of a wider European team, supporting existing and new customers in Spain, Southern Europe and the rest of Europe. This includes some customer visits and travel between the various centers of a key customer. Build hands-on expertise across a highly innovative and customized end-to-end solution – from scanners and IT infrastructure to software and AI integrations – while gaining international exposure by supporting customers across multiple European countries.

Responsibilities & Duties

• Implement Digital Pathology IT solutions for new customer projects, combining state-of-the-art ultra-high-resolution scanners, fully integrated software for viewing, diagnosis and third-party AI analysis, and turnkey IT infrastructure that enables storing and real-time streaming of up to petabytes of data.
• Upgrade existing customers to newer software versions and ensure a smooth customer lifecycle by taking part in incident and problem management and troubleshooting activities.
• Work remotely as part of a wider European team, supporting existing and new customers in Spain, Southern Europe and the rest of Europe.
• Support occasional customer visits and travel between the various centers of a key customer.
• Build hands‑on expertise across a highly innovative and customized end‑to‑end solution – from scanners and IT infrastructure to software and AI integrations – while gaining international exposure by supporting customers across multiple European countries.

Who you might be

• You hold a High School Diploma, Vocational Education or Bachelor's Degree in Engineering, Medical, Science‑related field or equivalent.
• You have a minimum of 2 years of experience in IT with Vocational Education OR no prior experience with bachelor’s degree.
• You have knowledge of and experience with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMware and networking, good skills working with delicate hardware components, and excellent troubleshooting and problem‑analysis skills.
• You have a strong team‑player mindset.
• You have fluent Spanish and good written and spoken English (conversational level). Additional language skills (Italian or French) will be considered a plus.
• You have the ability to travel up to 10% of your time to support customers in Spain and other European countries.
• Experience with the healthcare industry, Digital Pathology, healthcare or laboratory workflows is a plus.

Compensation & Benefits

• The base annual salary range for this role is €36,500–€45,880.
• This role is eligible for short‑term incentive, with your rewards linked to both KPIs and company results.
• Benefits include flexible/hybrid working, paid time‑off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is a field role. This role is not open to relocation.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. Learn more about our culture of impact with care.

At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Opportunity & Diversity

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. Know Your Rights.