Professional Service Consultant

Guesty; Barcelona; Presencial; EUR 45.000 - 75.000; Jornada completa

Descripción de la vacante

Guesty is seeking a Professional Services Consultant to onboard hospitality clients, tailor the Guesty platform to their needs, and train users for maximum adoption. You will build strong client relationships, understand business requirements, and serve as the main onboarding contact.

Required are 3+ years in similar roles, a STEM degree or relevant technical experience, and strong English/French + Spanish or Portuguese language skills.

Formación

• Requires 3+ years in Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer in a B2B SaaS context.
• Strong communication skills for diverse client audiences and excellent relationship management.
• Proven ability to own projects end-to-end, manage multiple tasks, and deliver tangible outcomes.

Responsabilidades

• Lead customer onboarding with configuration, training, and relationship management.
• Act as primary point of contact during onboarding and gather client feedback.
• Develop expertise across the Guesty platform to advise on best practices and configurations.
• Troubleshoot technical issues and coordinate with CX/CSM to resolve escalations.
• Mine customer needs to optimize configurations and drive product adoption.
• Create onboarding materials and playbooks to improve future onboarding cycles.

Conocimientos

French

Spanish or Portuguese

Customer focus

Project ownership

Communication skills

Time management

Adaptability

Technical problem solving

Educación

STEM degree (Bachelor's)

Herramientas

Salesforce

Google Workspace

Excel

Descripción del empleo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team.

As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

Responsibilities:

• Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
• Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
• Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
• Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
• Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
• Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
• Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
• Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
• Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
• Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
• Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
• Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
• Escalation Handling: Address escalated customer‑side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Requirements:

• Professional proficiency in French is required, along with professional proficiency in either Spanish or Portuguese.
• Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
• Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem‑solving and decision‑making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
• Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams.
• Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast‑paced environment.
• Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self‑motivated, proactive team player with a positive work ethic and ambitious attitude.
• Time Management: Effective time‑management skills, with the ability to handle multiple tasks simultaneously.
• Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
• Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
• Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate‑level proficiency in Google Suite, with a requirement for Excel skills.
• (Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.