Remote IoT & Connectivity Specialist — HVAC Solutions

Panasonic Heating & Cooling Solutions Europe; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous mobile working option

High Work-Life Balance

International work environment

Descripción de la vacante

Panasonic Heating & Cooling Solutions Europe is seeking a talented remote technical support specialist to assist European HQ and external customers with installation, commissioning and repair of Panasonic heating and cooling products.

The role requires a university degree and at least 5 years in IoT, LAN/WAN networking, and cloud-based administration. You will collaborate with Marketing, Product Management and Training Centers to keep documentation up to date and ensure customer satisfaction.

Formación

• Relevant University Degree with functionally focused, deep technological expertise or equivalent education and experience.
• At least 5 years of relevant experience in the field
• Knowledge on IoT devices and systems
• Knowledge on LAN and WAN networks

Responsabilidades

• Provide a high level remote technical support for issues escalated to European HQ technical team.
• Assist with installation, commissioning and repair of Panasonic heating and cooling solutions products.
• Coordinate project documentation for pre-sales data and after sales support.
• Collaborate with Marketing on IoT & Connectivity marketing material and training.
• Coordinate Training Centers to update installation and service manuals and review new product manuals.
• Review and proof technical content across ERP docs, test reports, DoC, specs.
• Manage LSO Admin accounts and oversee IoT SIM usage and cloud services.
• Oversee invoiced IoT services vs activated services in the Cloud.
• Support projects developed with 3rd party companies in Europe.

Conocimientos

IoT devices

LAN/WAN networks

Remote technical support

Documentation

Educación

Relevant University Degree

Descripción del empleo

Panasonic Heating & Cooling Solutions Europe is seeking a talented remote technical support specialist to assist European HQ and external customers with installation, commissioning and repair of Panasonic heating and cooling products.

The role requires a university degree and at least 5 years in IoT, LAN/WAN networking, and cloud-based administration. You will collaborate with Marketing, Product Management and Training Centers to keep documentation up to date and ensure customer satisfaction.