Remote Customer Support & Quality Analyst (Contract)

Newco communications; Valencia; A distancia; EUR 98.000 - 196.000; Jornada completa

Descripción de la vacante

Mercor is seeking a Customer Support / Success professional for a fully remote contract role. You will review domain-specific documents, provide feedback, and collaborate with teams to improve service delivery.

The ideal candidate has a bachelor's degree, 2+ years of relevant experience, and proficiency in Excel, PowerPoint, and Word. You will work asynchronously to meet project deadlines and contribute to high-impact evaluation projects.

Formación

• Bachelor's degree required.
• 2+ years of relevant domain experience.
• Proficient in Excel, PowerPoint, and Word.
• Excellent document analysis and review skills.
• Strong attention to detail and ability to follow guidelines.
• Based in United States, Europe, UK or Canada.

Responsabilidades

• Review domain-specific documents for quality and relevance.
• Provide structured feedback to improve standards.
• Collaborate with teams to enhance service delivery.
• Utilize analytical skills for high-impact evaluation projects.
• Work independently and asynchronously to meet deadlines.

Conocimientos

Document analysis

Attention to detail

Analytical skills

Independent work

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

Mercor is seeking a Customer Support / Success professional for a fully remote contract role. You will review domain-specific documents, provide feedback, and collaborate with teams to improve service delivery.

The ideal candidate has a bachelor's degree, 2+ years of relevant experience, and proficiency in Excel, PowerPoint, and Word. You will work asynchronously to meet project deadlines and contribute to high-impact evaluation projects.