Remote Customer Success & Documentation Analyst (Contract)

Altia; Madrid; A distancia; EUR 99.000 - 197.000; Jornada completa

Descripción de la vacante

Mercor is seeking Customer Support / Success Professionals for contract work. Remote position offering an hourly rate of $80–$160.

Responsibilities include reviewing domain documents for quality, providing structured feedback, and collaborating with teams to enhance service delivery. Candidates should have a Bachelor’s degree and 2+ years of relevant experience, with strong Excel, PowerPoint, and Word skills.

Formación

• Bachelor's degree or higher required.
• 2+ years of professional experience in a relevant domain.
• Strong ability to analyze and review documents with accuracy.
• Proficiency in Excel, PowerPoint and Word.
• Attention to detail and ability to follow structured guidelines.

Responsabilidades

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Conocimientos

Attention to detail

Document analysis

Asynchronous work

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

Mercor is seeking Customer Support / Success Professionals for contract work. Remote position offering an hourly rate of $80–$160.

Responsibilities include reviewing domain documents for quality, providing structured feedback, and collaborating with teams to enhance service delivery. Candidates should have a Bachelor’s degree and 2+ years of relevant experience, with strong Excel, PowerPoint, and Word skills.