Remote Contract Customer Success Analyst

Moguplatform.Com; Madrid; A distancia; EUR 98.000 - 197.000; Jornada completa

Descripción de la vacante

Mercor is seeking a Customer Support / Success professional for a remote contract role. You will review and evaluate domain-specific documents, provide structured feedback, and collaborate with cross-functional teams to improve service delivery and customer success strategies.

Requirements include a Bachelor's degree, 2+ years of relevant experience, and proficiency in Excel, PowerPoint, and Word. Candidates based in the United States, Europe, UK, or Canada are preferred.

Formación

• Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.
• Based in the United States, Europe, UK or Canada.

Responsabilidades

• Review and assess domain-specific documents for quality, accuracy, and relevance.
• Provide structured feedback to improve document standards.
• Collaborate with teams to enhance service delivery and customer success.
• Use analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet deadlines.

Conocimientos

Document analysis

Attention to detail

Structured guidelines

Independent work

Asynchronous collaboration

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

Mercor is seeking a Customer Support / Success professional for a remote contract role. You will review and evaluate domain-specific documents, provide structured feedback, and collaborate with cross-functional teams to improve service delivery and customer success strategies.

Requirements include a Bachelor's degree, 2+ years of relevant experience, and proficiency in Excel, PowerPoint, and Word. Candidates based in the United States, Europe, UK, or Canada are preferred.