Remote BMC Helix Support Analyst | Technical Troubleshooter

Müller's Solutions; Madrid; Presencial; EUR 30.000 - 48.000; Jornada completa

Descripción de la vacante

Müller’s Solutions is seeking an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. You will deliver superior technical support to clients using BMC Helix, assisting with troubleshooting and resolving software challenges.

The role requires a Bachelor’s degree in Computer Science or IT, at least two years in technical support, and strong problem solving with excellent communication skills. A proactive, customer‑oriented mindset in a remote setup is essential.

Formación

• Bachelor’s degree in Computer Science, IT, or related discipline.
• Minimum of 2 years of technical support experience, ideally in software/IT services.
• In-depth knowledge of BMC Helix and experience with ticketing systems.
• Strong analytical and troubleshooting skills with attention to detail.
• Excellent verbal and written communication abilities.

Responsabilidades

• Provide first-level technical assistance to clients using BMC Helix.
• Troubleshoot issues related to BMC Helix installations, configurations, and operations.
• Guide clients through implementation to ensure effective usage of the platform.
• Document problems and solutions to build a knowledge base.
• Collaborate with product teams to relay customer feedback and assist in updates.
• Participate in training sessions and webinars to educate users.
• Contribute to process improvements for better customer support.

Conocimientos

Analytical skills

Troubleshooting

Communication (oral & written)

Remote work discipline

Customer focus

Educación

Bachelor’s degree in Computer Science/Information Technology

Herramientas

BMC Helix

Ticketing systems

Descripción del empleo

Müller’s Solutions is seeking an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. You will deliver superior technical support to clients using BMC Helix, assisting with troubleshooting and resolving software challenges.

The role requires a Bachelor’s degree in Computer Science or IT, at least two years in technical support, and strong problem solving with excellent communication skills. A proactive, customer‑oriented mindset in a remote setup is essential.