Remote BMC Helix Support Analyst | Technical Troubleshooter

Müller's Solutions

Madrid

On-site

EUR 30,000 - 48,000

Full time

14 days+

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Job summary

Müller’s Solutions is seeking an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. You will deliver superior technical support to clients using BMC Helix, assisting with troubleshooting and resolving software challenges.

The role requires a Bachelor’s degree in Computer Science or IT, at least two years in technical support, and strong problem solving with excellent communication skills. A proactive, customer‑oriented mindset in a remote setup is essential.

Qualifications

Bachelor’s degree in Computer Science, IT, or related discipline.
Minimum of 2 years of technical support experience, ideally in software/IT services.
In-depth knowledge of BMC Helix and experience with ticketing systems.
Strong analytical and troubleshooting skills with attention to detail.
Excellent verbal and written communication abilities.

Responsibilities

Provide first-level technical assistance to clients using BMC Helix.
Troubleshoot issues related to BMC Helix installations, configurations, and operations.
Guide clients through implementation to ensure effective usage of the platform.
Document problems and solutions to build a knowledge base.
Collaborate with product teams to relay customer feedback and assist in updates.
Participate in training sessions and webinars to educate users.
Contribute to process improvements for better customer support.