Remote Automotive Support Specialist

Bosch Group; Cataluña; A distancia; EUR 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International network

Full-time contract

Remote work setup

Private health insurance

Descripción de la vacante

Bosch Service Solutions in Spain is seeking a customer service representative to assist German-speaking customers and support IoT-enabled vehicle services. You will handle inquiries, provide product information, and resolve issues in a fast-paced environment.

A comprehensive training program (2–3 weeks) will prepare you to become an expert in vehicle portfolios, customer experience techniques, apps, and IoT solutions.

Formación

• Previous customer service experience is desirable but not essential.
• Strong problem-solving skills and ability to handle customer queries with empathy.
• Tech-savvy and collaborative team player.

Responsabilidades

• Manage incoming contacts such as phone calls, emails, and letters from customers.
• Provide information about products, resolve client queries, and explain company policies.
• Serve as a brand ambassador and deliver outstanding service to clients.

Conocimientos

French (C2)

English (Fluent)

Descripción del empleo

Bosch Service Solutions in Spain is seeking a customer service representative to assist German-speaking customers and support IoT-enabled vehicle services. You will handle inquiries, provide product information, and resolve issues in a fast-paced environment.

A comprehensive training program (2–3 weeks) will prepare you to become an expert in vehicle portfolios, customer experience techniques, apps, and IoT solutions.