Regulatory Case Specialist - VIP & Data Protection

eDreams ODIGEO; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Prime Plus membership

Competitive salary and benefits

Flexible benefits

Performance-based bonuses

Birthday day off

Relocation support

Equipment ownership after 3 years

Discounts and partnerships

Hybrid home-office model

Job summary

eDreams ODIGEO seeks an experienced Regulatory Case Specialist for the Communications team in Barcelona to manage consumer regulatory complaints and data protection cases. The role reports to the VIP Customer Communications Team Lead and offers cross-functional exposure across eDO business areas.

Responsibilities include coordinating with Legal Counsels, handling VIP and sensitive complaints, and driving initiatives with data-driven analysis.

Qualifications

• Background in Tourism will be required in daily work.
• Used to work with CRM tools.
• Ability to work with G-suite.
• Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in Italian.
• Proficient level of English is a must and Spanish is a plus.

Responsibilities

• Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
• Manage data protection consumer rights cases;
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
• Support VIP Communications projects by collaborating with the team members when required;
• Measure, analyse and report on the results of initiatives.

Skills

Excellent writing & communication

Italian language proficiency

English language proficiency

Tools

CRM tools

G-suite

Amadeus/Galileo knowledge

Job description

eDreams ODIGEO seeks an experienced Regulatory Case Specialist for the Communications team in Barcelona to manage consumer regulatory complaints and data protection cases. The role reports to the VIP Customer Communications Team Lead and offers cross-functional exposure across eDO business areas.

Responsibilities include coordinating with Legal Counsels, handling VIP and sensitive complaints, and driving initiatives with data-driven analysis.