Regional Services Engineer

Exclusive Networks S.L; Madrid; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Exclusive Networks S.L. is seeking a Regional Services Engineer to act as a full lifecycle technical consultant and expert, supporting local Services Engineers across the region. You will provide technical leadership, support strategic customer engagements, and help scale professional services capabilities across the organization.

This role reports to the Global Services Director. Responsibilities include leading workshops, demonstrations, assessments, and POC activities, supporting large-scale

Formación

• Strong consulting and technical services background across enterprise environments.
• Experience across both pre‑sales and post‑sales engagements.
• Solution design, architecture and implementation experience.
• Strong stakeholder and customer management skills.
• Ability to support complex enterprise environments and transformation projects.
• Excellent communication and presentation skills, with the ability to translate complex technical topics clearly.
• Proven ability to work across multiple countries and cross‑functional teams in a regional environment.
• Strong sense of ownership, accountability and customer focus.
• Ability to develop reusable technical assets, methodologies and best practices.
• Fluent English, both written and spoken.

Responsabilidades

• Support local Services Engineers on strategic opportunities and customer engagements.
• Provide advanced pre‑sales and post‑sales technical expertise.
• Lead workshops, demonstrations, assessments and proof‑of‑concept activities.
• Support large‑scale implementations and customer transformation initiatives.
• Develop reusable technical assets, methodologies and best practices, and act as an escalation point for complex technical challenges.

Conocimientos

Consulting experience

Technical services

Pre-sales

Post-sales

Stakeholder management

Customer management

English fluency

Descripción del empleo

About the Role

As a Regional Services Engineer, you will act as a full lifecycle technical consultant and subject matter expert, supporting local Services Engineers across the region. You will provide technical leadership, support strategic customer engagements, and help scale professional services capabilities across the organization. This role reports to the Global Services Director.

Duties and Responsibilities

• Support local Services Engineers on strategic opportunities and customer engagements.
• Provide advanced pre‑sales and post‑sales technical expertise.
• Lead workshops, demonstrations, assessments and proof‑of‑concept activities.
• Support large‑scale implementations and customer transformation initiatives.
• Develop reusable technical assets, methodologies and best practices, and act as an escalation point for complex technical challenges.

Qualifications and Experience

• Strong consulting and technical services background across enterprise environments.
• Experience across both pre‑sales and post‑sales engagements.
• Solution design, architecture and implementation experience.
• Strong stakeholder and customer management skills.
• Ability to support complex enterprise environments and transformation projects.
• Excellent communication and presentation skills, with the ability to translate complex technical topics clearly.
• Proven ability to work across multiple countries and cross‑functional teams in a regional environment.
• Strong sense of ownership, accountability and customer focus.
• Ability to develop reusable technical assets, methodologies and best practices.
• Fluent English, both written and spoken.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please review our Diversity and Inclusion Policy for further information. We care about your data: please read our Recruitment Data Protection Policy prior to applying and sharing your data with us.