Service Development Director - Anti Fraud

SGS; Madrid; Presencial; EUR 75.000 - 100.000; Jornada completa

Descripción de la vacante

SGS in Madrid is searching for a Service Development Director to lead and drive service development initiatives aimed at market growth. This role involves collaboration with various teams to ensure operational excellence and revenue growth.

The ideal candidate will have a Bachelor’s degree, significant experience in commercial leadership, and fluency in both English and French. Unique opportunity to shape a global service portfolio.

Formación

• Significant experience in service development, product management or business development roles.
• Proven record of driving revenue growth and managing service portfolios.
• Fluency in English and French required.

Responsabilidades

• Lead the development and lifecycle management of services.
• Conduct market analysis to identify growth opportunities.
• Drive revenue growth and profitability across the portfolio.

Conocimientos

Commercially minded

Strategic thinker

Leadership capabilities

Stakeholder management

Strong communication skills

Results-oriented

Educación

Bachelor's degree in Business, Finance, International Trade or related field

Descripción del empleo

WHO ARE WE?

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise –“when you need to be sure”– underscores our commitment totrust, integrity and reliability, enabling businesses tothrive with confidence. We proudly deliver ourexpert servicesthrough theSGS nameand a portfolio oftrusted specialized brands, includingApplied Technical Services,Brightsight,BluesignandNutrasource.

About the Role

We are seeking a strategic and commercially driven Service Development Director to lead the growth, innovation, and market positioning of a global portfolio of services. Reporting to the Vice President, TFS Connectivity & Products, this role is responsible for driving service development initiatives, expanding market opportunities, ensuring operational excellence, and delivering sustainable revenue growth. The successful candidate will collaborate closely with Sales, Operations, Standardization Teams, Centers of Expertise, and external technology partners to develop and scale innovative service offerings.

Key Responsibilities

• Lead the development, enhancement, and lifecycle management of services across the assigned portfolio.
• Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments.
• Define and execute product and service strategies aligned with customer needs and business objectives.
• Drive revenue growth, profitability, and annual budget achievement across the portfolio.
• Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions.
• Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success.
• Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams.
• Foster innovation, knowledge sharing, and continuous improvement while maintaining compliance with company policies and integrity standards.

Leadership & Stakeholder Management

• Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives.
• Build strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners.
• Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization.
• Support local sales teams and business leaders throughout the customer engagement and sales cycle.
• Promote innovation, knowledge sharing, and best practices across the organization.
• Ensure alignment between product strategy, market needs, and business priorities.

Candidate Profile

• Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related field.
• Significant experience in service development, product management, business development, or commercial leadership roles.
• Proven track record of driving revenue growth and managing profitable service portfolios.
• Strong experience developing business cases, strategic proposals, and investment justifications.
• Excellent understanding of market analysis, competitive positioning, and service innovation.
• Experience leading cross-functional and international teams within a matrix organization.
• Strong knowledge of technology-enabled services and digital solutions.
• Fluency in English and French.

Skills & Competencies

• Commercially minded with a strong focus on business performance and profitability.
• Strategic thinker with the ability to translate market insights into actionable plans.
• Strong leadership and people management capabilities.
• Excellent stakeholder management and influencing skills.
• Confident decision-maker who can operate effectively in complex environments.
• Highly adaptable and able to respond quickly to changing market conditions.
• Strong communication, presentation, and negotiation skills.
• Results-oriented with the ability to manage multiple priorities under pressure.

Why Join Us?

This is a unique opportunity to play a key role in shaping the future of a growing global services portfolio. You will work in an international and collaborative environment, partnering with senior stakeholders across the business to drive innovation, market expansion, and sustainable growth. The role offers strong visibility, strategic influence, and the opportunity to make a tangible impact on business performance and customer success.