Global Partner Relations Manager

apply; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

ADP, headquartered in a global payroll services environment, seeks a Partner Manager based in Barcelona to own partner relationships across regions. You will ensure service delivery excellence, manage escalations, and collaborate with internal and external stakeholders.

The role requires 2–3 years in payroll/hr services, vendor/account management, and strong Excel skills; multilingual and multicultural experience are a plus. On-site position with flexible hours depending on regional needs.

Formación

• Bachelor’s degree in business administration, HR, finance or related field preferred but not required.
• 2–3 years of knowledge in Payroll, HR Services, vendor management, account management, or service delivery.
• Experience in global/multicultural environments preferred.
• Strong proficiency in Microsoft Office applications, especially Excel.

Responsabilidades

• Build strong relationships with partners to support service delivery.
• Serve as the primary contact for designated partner leadership teams.
• Ensure partners meet contractual and operational obligations within SLAs.
• Manage day-to-day partner relationships and assist with escalations.
• Respond to and resolve issues/tickets from internal teams.
• Monitor partner performance via reviews and metrics.
• Coordinate allocation of new clients to partners.
• Provide backup support for other Partner Managers as needed.
• Support executives on operational matters when required.

Conocimientos

Excel

Communication

Analytical

Stakeholder Mgmt

Organizational Skills

Time Management

Multicultural Collaboration

Independent Work

Flexibility

Language Skills

Educación

Bachelor’s degree (preferred)

Herramientas

Microsoft Office

Descripción del empleo

ADP, headquartered in a global payroll services environment, seeks a Partner Manager based in Barcelona to own partner relationships across regions. You will ensure service delivery excellence, manage escalations, and collaborate with internal and external stakeholders.

The role requires 2–3 years in payroll/hr services, vendor/account management, and strong Excel skills; multilingual and multicultural experience are a plus. On-site position with flexible hours depending on regional needs.