Delivery Station Manager M/F

JD.COM; O Chazo; On-site; EUR 90,000 - 130,000; Full time

Job summary

JD.COM is seeking a Regional Delivery Station Manager to lead a flagship facility and oversee a network of regional stations. The role emphasizes end-to-end operations, safety, staffing, and financial performance across multiple sites.

You will drive critical metrics, coach Site Leads, and collaborate with cross-functional teams to scale logistics operations. The candidate should have 6+ years of leadership with P&L and be fluent in English and Spanish, with regular travel to Madrid.

Qualifications

• Bachelor’s or Master’s degree in a relevant field (logistics, supply chain, engineering, business).
• 6+ years managing a team with full P&L responsibility in logistics or last-mile ops.
• Proven success in high-volume operations and outsourced delivery models.
• Strong analytical mindset and stakeholder management skills.
• Fluent in English and Spanish; willing to travel regularly across the region (Madrid).

Responsibilities

• Lead a flagship Delivery Station with accountability for performance, customer experience, safety, staffing, and financial results.
• Drive key metrics: on-time delivery, first-time delivery, productivity, quality, and cost per parcel.
• Build a strong operational culture through visible leadership and hands-on engagement.
• Manage Site Leads across multiple Delivery Stations and ensure regional consistency and compliance.
• Conduct regular site visits and provide hands-on support during peaks and critical events.
• Drive partnerships with DSPs and staffing agencies; implement scorecards, audits, and SLA reviews.
• Collaborate with Procurement, HR, Finance, Legal, and Planning to scale operations efficiently.
• Own regional forecasting, budget planning, and performance recovery initiatives.

Skills

Team leadership

P&L management

Stakeholder management

Analytical mindset

Willing to travel

Education

Bachelor’s/Master’s degree in Logistics, Supply Chain, Transportation, Engineering, or Business

Job description

Regional Delivery Station Manager

Last-Mile Operations

Role Overview

At the heart of our logistics network, Regional Delivery Station Managers are responsible for delivering operational excellence at scale.

This is a high-impact field leadership role designed for leaders who thrive in fast-moving environments, enjoy solving complex operational challenges, and know how to build high-performing teams across multiple sites.

You will directly lead one flagship Delivery Station while overseeing a network of regional stations managed by Site Leads. From operational performance and partner governance to safety, compliance, and cost control, you will own the end-to-end execution of your regional perimeter.

What You'll Do

Own Operations

• Lead a flagship Delivery Station with full accountability for performance, customer experience, safety, staffing, and financial results.
• Drive key operational metrics including OTD, FTD, productivity, quality, and cost per parcel.
• Build a strong operational culture through visible leadership and daily engagement with teams on the ground.

Lead a Regional Network

• Manage and coach Site Leads across multiple Delivery Stations.
• Ensure operational consistency, compliance, and execution excellence across the region.
• Conduct regular site visits and provide hands-on support during peaks and critical events.

Build Strong Delivery Partnerships

• Manage DSP and staffing agency relationships across the region.
• Drive partner performance through scorecards, audits, SLA reviews, and continuous improvement plans.
• Collaborate with Procurement, HR, Finance, Legal, and Planning teams to scale operations efficiently.

Drive Continuous Improvement

• Identify operational bottlenecks and implement scalable solutions.
• Own regional forecasting, budget planning, and performance recovery initiatives.
• Use data to make fast, informed operational decisions.

About You

• Bachelor’s/Master’s degree in Logistics, Supply Chain, Transportation, Engineering, or Business
• 6+ year experience in managing a team plus a full P&L with a strong background in logistics, transportation, express parcel, or last-mile operations.
• Proven success managing high-volume operations and outsourced delivery models.
• Comfortable balancing strategic thinking with hands-on execution.
• Strong analytical mindset with excellent stakeholder management skills.
• Fluent in English and Spanish and able to operate in fast-paced, high-growth environments.
• Willing to travel regularly across the region (Madrid).

We are an equal opportunity employer and value diversity within our workforce. We encourage applications from all qualified individuals regardless of background.