Regional Client Service Lead – Trade & Working Capital

JPMorgan Chase & Co.; Madrid; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Madrid is seeking a Client Service Account Manager – Associate to deliver first-class service to top regional clients in Trade & Working Capital. You will build strong relationships with internal teams and clients, resolve complex inquiries, and ensure timely processing of guarantees.

The role requires fluency in Spanish and English, knowledge of URDG and ISP 98, and the ability to lead under pressure, train clients, and participate in events to strengthen partnerships.

Formación

• Fluent in Spanish and English with strong communication.
• Experience reviewing SBLCs and guarantees.
• Knowledge of ISP 98 and URDG.
• Strong client relationship and leadership under pressure.
• Excellent planning and organizational abilities.
• Ability to work collaboratively with internal teams.

Responsabilidades

• Manage lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions in our Case Management System .
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Perform the review of Guarantees, SBLCs subject to Spanish Law and ICC Rules.
• Resolve complex client inquiries related to trade finance transactions.

Conocimientos

Bilingual Spanish/English

ISP 98 / URDG knowledge

SBLC/Guarantee review

Core Trade Product

Leadership under pressure

Planning and organization

Interpersonal collaboration

Client relationship building

Descripción del empleo

JPMorgan Chase & Co. in Madrid is seeking a Client Service Account Manager – Associate to deliver first-class service to top regional clients in Trade & Working Capital. You will build strong relationships with internal teams and clients, resolve complex inquiries, and ensure timely processing of guarantees.

The role requires fluency in Spanish and English, knowledge of URDG and ISP 98, and the ability to lead under pressure, train clients, and participate in events to strengthen partnerships.