Client Service & Trade Finance Lead

JPMorganChase; Madrid; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Client Service Account Manager – Associate in the Trade & Working Capital team in Madrid to develop strong relationships with internal stakeholders and top clients, while delivering high standards of client satisfaction.

You will resolve complex client inquiries, review local Spanish language guarantees and applications, and serve as the subject matter expert for sales and in-country service requirements of the Banking team.

Formación

• Proficient in Spanish and English.
• ISP 98 and URDG knowledge.
• SBLC and Guarantee wording review experience.
• Core Trade Product experience.
• Strong focus on client satisfaction and relationship building.
• Proven leadership and ability to deliver under pressure.

Responsabilidades

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries.
• Support operational workflows to resolve refusals, disputes, and problematic transactions.

Conocimientos

Bilingual Spanish/English

Client relationship management

Leadership under pressure

Planning & organization

Cross-functional collaboration

Descripción del empleo

J.P. Morgan is seeking a Client Service Account Manager – Associate in the Trade & Working Capital team in Madrid to develop strong relationships with internal stakeholders and top clients, while delivering high standards of client satisfaction.

You will resolve complex client inquiries, review local Spanish language guarantees and applications, and serve as the subject matter expert for sales and in-country service requirements of the Banking team.