Client Service Account Manager - Trade & Working Capital - Associate

JPMorganChase; Madrid; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Client Service Account Manager – Associate in the Trade & Working Capital team in Madrid to develop strong relationships with internal stakeholders and top clients, while delivering high standards of client satisfaction.

You will resolve complex client inquiries, review local Spanish language guarantees and applications, and serve as the subject matter expert for sales and in-country service requirements of the Banking team.

Formación

• Proficient in Spanish and English.
• ISP 98 and URDG knowledge.
• SBLC and Guarantee wording review experience.
• Core Trade Product experience.
• Strong focus on client satisfaction and relationship building.
• Proven leadership and ability to deliver under pressure.

Responsabilidades

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries.
• Support operational workflows to resolve refusals, disputes, and problematic transactions.

Conocimientos

Bilingual Spanish/English

Client relationship management

Leadership under pressure

Planning & organization

Cross-functional collaboration

Descripción del empleo

Job Description

This is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction.

As a Client Service Account Manager – Associate in the Trade & Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local Spanish language guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team.

Job Responsibilities

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions in our Case Management System .
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Perform the review of Guarantees, SBLCs subject to Spanish Law and ICC Rules.
• Resolve complex client inquiries related to trade finance transactions.

Required Qualifications, Capabilities, And Skills

• Proficient in Spanish and English Languages.
• Working knowledge of ISP 98 and URDG.
• SBLC and Guarantee wording review experience.
• Core Trade Product experience.
• Strong focus on client satisfaction and relationship building.
• Proven leadership skills with the ability to deliver exceptional performance under pressure.
• Excellent planning and organizational skills, comfortable working within tight deadlines.
• Ability to operate collaboratively and possess strong interpersonal skills.

Preferred Qualifications, Capabilities, And Skills

• Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.