Client Service Account Manager - Trade & Working Capital - Associate

JPMorgan Chase & Co.; Madrid; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Madrid is seeking a Client Service Account Manager – Associate to deliver first-class service to top regional clients in Trade & Working Capital. You will build strong relationships with internal teams and clients, resolve complex inquiries, and ensure timely processing of guarantees.

The role requires fluency in Spanish and English, knowledge of URDG and ISP 98, and the ability to lead under pressure, train clients, and participate in events to strengthen partnerships.

Formación

• Fluent in Spanish and English with strong communication.
• Experience reviewing SBLCs and guarantees.
• Knowledge of ISP 98 and URDG.
• Strong client relationship and leadership under pressure.
• Excellent planning and organizational abilities.
• Ability to work collaboratively with internal teams.

Responsabilidades

• Manage lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions in our Case Management System .
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Perform the review of Guarantees, SBLCs subject to Spanish Law and ICC Rules.
• Resolve complex client inquiries related to trade finance transactions.

Conocimientos

Bilingual Spanish/English

ISP 98 / URDG knowledge

SBLC/Guarantee review

Core Trade Product

Leadership under pressure

Planning and organization

Interpersonal collaboration

Client relationship building

Descripción del empleo

This is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction.

As a Client Service Account Manager – Associate in the Trade & Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local Spanish language guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team.

Job Responsibilities

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Conduct client training and participate in client events to strengthen relationships.
• Provide back up to Supply Chain Finance Team with Supplier inquiries
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions in our Case Management System .
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Perform the review of Guarantees, SBLCs subject to Spanish Law and ICC Rules.
• Resolve complex client inquiries related to trade finance transactions.

Required Qualifications, Capabilities, And Skills

• Proficient in Spanish and English Languages.
• Working knowledge of ISP 98 and URDG.
• SBLC and Guarantee wording review experience.
• Core Trade Product experience.
• Strong focus on client satisfaction and relationship building.
• Proven leadership skills with the ability to deliver exceptional performance under pressure.
• Excellent planning and organizational skills, comfortable working within tight deadlines.
• Ability to operate collaboratively and possess strong interpersonal skills.

Preferred Qualifications, Capabilities, And Skills

• Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).