Reefer Shipments Manager – Customer-Focused Ops

Rhenus Air & Ocean, S.A.U.; Bilbao; On-site; EUR 36,000 - 48,000; Full time

Job summary

Rhenus Air & Ocean, S.A.U. in Bilbao, Spain, invites you to join as Reefer cargo operations coordinator.

You will act as the main operational point of contact for key Reefer customers, ensuring top service and smooth shipment execution from pickup to delivery. You will coordinate with shipping lines, origin offices, suppliers and internal teams, monitor shipments for delays, manage documentation, and maintain strong customer relationships while upholding regulatory compliance for

Qualifications

• CFGS in International Trade, Transport and Logistics or related qualification.
• Minimum 3 years of experience in Reefer cargo within freight forwarding or ocean freight operations.
• Knowledge of ocean freight processes, shipping lines, bookings, Bills of Lading, customs procedures and inland transportation.
• Knowledge of IMDG, ADR and IATA is valued.
• Strong organisational and problem-solving skills with a customer-oriented mindset.
• Ability to communicate effectively with customers, suppliers, shipping lines and internal teams in a multicultural environment.

Responsibilities

• Act as the main operational point of contact for key Reefer customers throughout the shipment process.
• Maintain proactive communication, keeping customers informed on bookings, schedules, status, delays and incidents.
• Coordinate end-to-end process with shipping lines, origin offices, suppliers, carriers and internal departments.
• Monitor shipments, identify delays or risks, and take corrective action before impact.
• Review and control shipping documentation, costs and invoicing.
• Coordinate customs clearance, inland transport and final delivery.
• Build and maintain strong relationships with key Reefer customers.
• Ensure compliance with Rhenus procedures and regulations for temperature-controlled cargo.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

English (written & spoken)

Education

CFGS in International Trade, Transport and Logistics

Job description

Rhenus Air & Ocean, S.A.U. in Bilbao, Spain, invites you to join as Reefer cargo operations coordinator.

You will act as the main operational point of contact for key Reefer customers, ensuring top service and smooth shipment execution from pickup to delivery. You will coordinate with shipping lines, origin offices, suppliers and internal teams, monitor shipments for delays, manage documentation, and maintain strong customer relationships while upholding regulatory compliance for