Receptionist

Silversea; Comunidad de Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Silversea invites experienced guest services professionals to join our luxury ships as a Reception Desk Associate. You will greet guests, handle check-ins, and coordinate requests to ensure the highest level of hospitality.

Requirements include at least 2 years in guest-facing roles on international luxury properties, strong administrative skills, basic accounting knowledge, and excellent English; additional languages such as Spanish, Portuguese, German, or French are highly desirable.

Formación

• 2 years of guest-facing/front desk experience at an international luxury establishment.
• Basic accounting knowledge.
• Strong administrator with high integrity.
• Excellent fluent English (verbal and written). Additional languages desirable.

Responsabilidades

• Provide exceptional guest services at the reception desk.
• Coordinate guests' needs to ensure highest service.
• Respond to guest requests, enquiries and complaints promptly and courteously.
• Maintain communication with the Guest Relations Manager and other departments.
• Process financial transactions and balance cash with the Financial Officer.
• Manage daily duties at the Reception Desk (RSVPs, mailing, DVD/CD rental, newspaper lists, reservations, wake-up calls).
• Adhere to Standard Operating Procedures and company practices.

Conocimientos

Guest-facing

Front Desk

Administrative

Basic accounting

Moral integrity

English fluency

Spanish language

Portuguese language

German language

French language

Ability to work under pressure

Descripción del empleo

Qualifications:

• SHIPBOARD Employment
• Preferably 2 years experience in guest-facing/Guest Services/Front Desk at an International 5 star/Luxury establishment.
• Basic accounting knowledge
• Must be a strong administrator
• Moral integrity is required
• Excellent fluent English (verbal and written). Advanced language skills in one of Spanish, Portuguese, German, French are highly desirable.
• Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail. Well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.

Responsibilities:

• Responsible to provide exceptional guest services at the reception desk.
• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.
• Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
• Assists guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.
• Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.
• Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.