Reception Assistant

Amàre Beach Hotel Marbella; Marbella; Presencial; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Great work culture

Career growth

Employee benefits

Descripción de la vacante

Amàre Beach Hotel Marbella is seeking a dynamic Reception Assistant to welcome guests, manage front desk operations, and ensure exceptional service throughout their stay at our adults-only beachfront property.

You will handle check-ins/outs, room allocations, inquiries, billing, and guest requests, while upselling services and maintaining GDPR compliance in our systems. English is required; French is a plus; a minimum of 3 years in 4-star hotels is expected.

Formación

• Education in tourism or hotel management with relevant diploma.
• Minimum 3 years of reception/front desk experience in 4-star or higher hotels.
• Proficient in hotel software and MS Office suite.
• Ability to communicate effectively with guests and team members.

Responsabilidades

• Greet guests and manage check-in/check-out processes.
• Allocate rooms according to standards and guest preferences.
• Handle inquiries, wake-up calls, messaging, and mail.
• Process billing for guest services and manage cancellations.
• Upsell services and provide local recommendations to guests.
• Log feedback and incidents, ensure data capture accuracy.

Conocimientos

Guest reception

Front desk operations

Upselling

Customer service

Educación

Degree or FP in Tourism/Hotel Management

Herramientas

PMS

Microsoft Office

Descripción del empleo

About the Role & Company

We are seeking a dynamic and dedicated Reception Assistant to join our team at Amàre Beach Hotel Marbella, an exclusive adults-only beachfront hotel located just a 5-minute walk from Marbella’s historic center. Featuring 236 meticulously designed rooms, Amàre offers an extraordinary atmosphere blending live music, exceptional gastronomy, and sophisticated design.

As a Reception Assistant, you will be the face of our hotel—welcoming guests, managing daily front desk operations, and ensuring exceptional service throughout their stay.

Key Responsibilities

• Guest Reception & Support: Manage arrival and departure lists (check-in / check-out), and handle special requests or incidents for VIP guests, guests with reduced mobility, and others.


• Room Allocation & Phone Support: Assign rooms according to operational standards and guest preferences. Handle phone inquiries, wake-up calls, messaging, and mail.


• Billing & Cashiering: Process billing for guest services/consumption, manage cancellations, archive charge tickets, perform daily cashier balancing, and execute foreign currency exchanges.


• Quality & Guest Experience: Handle guest feedback and complaints promptly to maintain high satisfaction scores. Log incidents in Polaris and enforce GDPR authorization protocols. Respond to pre-arrival guest requests via email, Booking, Expedia, etc.


• Sales & Information: Actively promote upselling, cross-selling, and ancillary sales. Provide recommendations on local attractions, transportation, excursions, and entertainment. Assist with booking inquiries outside standard Contact Center hours.


• Departmental Goals & Standards: Adhere to departmental procedures, quality standards, and customer data capture targets.

Requirements & Qualifications

• Education: Degree or Vocational Training (FP / Higher Cycle) in Tourism, Hotel Management, Accommodation, or related fields.


• Experience: Minimum of 3 years of experience as a Reception Assistant (or similar role) in 4-star or superior hotels.


• Languages:
  
  
  
  • English: Intermediate (B1 minimum)
  
  
  • French: Elementary (A2 minimum)
  
  
  
  


• Technical Skills:
  
  
  
  • Intermediate proficiency in Hotel Management Software (PMS)
  
  
  • Intermediate knowledge of Microsoft Office
  
  
  
  

What We Offer

• Competitive Compensation: Salary in accordance with industry collective agreements plus sales performance bonuses.


• Great Work Culture: A welcoming, professional environment within a top-tier hospitality group with nearly 7 decades of history.


• Career Growth & Development: Structured career plans, continuous training opportunities, and language enhancement support.


• Employee Benefits: Access to exclusive perks across Fuerte Group Hotels.

CHALLENGE ACCEPTED?

If you have the passion to deliver unforgettable guest experiences, we want to hear from you. Moreover, if you have the operational grit to support guest relations and events, you are a perfect fit. Therefore, if you are ready to bring Amàre Beach Hotel Marbella to life, we invite you to step forward.