Quality & Process Excellence Manager Nordics-speaking

Talantir; Málaga; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Training and development

Flexible working schedule

Private medical insurance 100% covered

25 vacation days

Reduced summer hours

Laptop and equipment provided

Workation: EU locations

Language courses and development plan

Career growth opportunities

Job summary

SD Worx in Europe is seeking a Nordics Quality & Process Excellence Manager to drive quality goals across CET Nordic operations, map workflows, and coordinate automation and hub transitions.

You will ensure GDPR/ISAE/ISO compliance, lead change management, and collaborate with IT and business teams to optimize processes while maintaining stakeholder value and continuous improvement.

Qualifications

• University degree in Business, IT, or related field.
• 3–5 years’ experience in process analysis/improvement or quality management roles.
• Project management and change management experience.
• Familiarity with process modeling (BPMN, Lean, Six Sigma) and HR/payroll systems.
• Strong skills in Microsoft Office and Power BI.
• Excellent English (C1/C2) and Nordic language skills.
• Ability to work proactively, independently, and collaboratively, with a focus on stakeholder value and continuous improvement.

Responsibilities

• Set, monitor, and follow up on quality goals, driving improvements with leaders and employees.
• Systematically map and analyze workflows to identify bottlenecks, risks, and improvement opportunities.
• Lead and coordinate process optimization, automation, and hub transitions with leaders, teams, and consultants.
• Ensure compliance with GDPR, ISAE, ISO and act as a contact for audits and controls.
• Facilitate change management, including stakeholder communication, training, and adoption support.
• Maintain documentation and ensure changes are communicated and reviewed.
• Support test plans, UAT, and validation activities for process changes.
• Lead or participate in internal improvement projects across CET Nordic and other areas.
• Collaborate with IT and automation consultants for readiness.
• Drive ongoing optimization across all activities.

Skills

Quality management

Process analysis

Change management

Power BI

Microsoft Office

English proficiency

Nordic languages

Education

University degree in Business/IT or related field

Tools

BPMN

Lean

Six Sigma

HRIS/Payroll systems

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

As Nordics Quality & Process Excellence Manager, you will work systematically and strategically to ensure that established quality objectives are met across all CET Nordic operations.

In addition to driving continuous quality improvements and efficiency, you will play a key role in analyzing, developing, and optimizing business processes to support business objectives and customer satisfaction.

The role bridges quality management and business process development, supporting both operational excellence and the transition to more digital, automated ways of working. Shared Asset & Customer Journey Alignment This role ensures that quality and process improvements are aligned with the Global Blueprint and customer journey. It guarantees compliance with internal standards and regulatory requirements while contributing to process automation and optimization initiatives.

Overall Responsibilities:

• Set, monitor, and follow up on quality goals, driving improvements together with leaders and employees.
• Systematically map and analyze workflows to identify bottlenecks, risks, and improvement opportunities, using data-driven insights and best-practice methodologies.
• Lead and coordinate initiatives for process optimization, automation, and hub transition in close collaboration with leaders, teams, and automation consultants.
• Ensure compliance with internal standards and regulatory requirements (GDPR, ISAE, ISO), and act as a key contact for audits and process-related controls.
• Facilitate change management activities, including stakeholder communication, training, and adoption support, to ensure successful implementation of new processes.
• Maintain effective information flow and ensure that all process changes are documented, communicated, and reviewed.
• Support the development and execution of test plans, user acceptance testing (UAT), and validation activities for process changes.
• Lead or participate in internal improvement projects within CET Nordic and across other business areas, ensuring delivery on time and within scope.
• Collaborate with IT, business teams, and automation consultants to ensure technical and operational readiness for change implementation.
• Encourage feedback, share lessons learned, and drive ongoing optimization across all activities.

Key Tasks:

• Map, document, and analyze business processes to identify improvement opportunities and risks.
• Lead and coordinate process improvement and automation initiatives, ensuring alignment with strategic goals.
• Facilitate change management activities, including stakeholder communication, training, and adoption support.
• Collaborate with IT, automation consultants, and business teams to ensure technical and operational readiness for process changes.
• Track process performance, gather feedback, and drive continuous optimization.
• Reduction in process cycle time and error rates.
• Number of processes successfully automated and/or transitioned to hubs.
• Compliance audit scores (GDPR, ISAE, ISO) and closure of audit findings.
• Stakeholder satisfaction and adoption of new processes.
• Delivery of improvement projects on time and within scope.

Profile Requirements:

University degree in Business, IT, or related field. 3–5 years’ experience in process analysis/improvement or quality management roles. Project management and change management experience. Familiarity with process modeling (e.g., BPMN, Lean, Six Sigma) and HR or Payroll systems is an advantage. Strong skills in Microsoft Office and Power BI. Excellent communication skills in English (C1/C2) and one of the Nordic languages is a must Ability to work proactively, independently, and collaboratively, with a focus on stakeholder value and continuous improvement.

What do we have to offer?

• Comprehensive training and development programs.
• Flexible working schedule
• Private medical insurance 100% covered by SD Worx
• 25 vacation days
• 18 hours for personal matters
• Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
• Cobee flexible retribution options: meal vouchers, transport vouchers, gym benefits etc.
• Laptop and equipment provided
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.