Quality and Compliance Advisor

IAG Cargo; Madrid; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work (3 days in office, 2 from‑

Job summary

IAG Cargo is seeking a QA and Compliance professional to oversee global operations and drive a robust quality assurance programme across the group. You will audit, investigate incidents, and support regions on security, health, and safety standards.

Experience with regulatory frameworks, EASA OPS, and supplier management is essential; NEBOSH or equivalent is preferred. This role offers a hybrid work model and opportunities for professional development.

Qualifications

• Strong analytical and financial literacy are essential.
• Experience in regulatory framework and quality assurance.
• Proven ability to manage multiple stakeholders and complex projects.

Responsibilities

• Design, implement and manage quality assurance standards across IAGC.
• Provide support to regions on aviation security, health and safety, and quality.
• Develop audit plans ensuring compliance with EASA OPS and group policies.
• Investigate safety and security incidents and report findings.

Skills

Analytical thinking

Negotiation

Problem solving

Stakeholder management

Decision making

Contract & supplier management

Communication

Relationship building

Education

Higher Education

Quality Auditor (preferable)

NEBOSH or equivalent (preferable)

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

You will be providing oversight to IAGC of the performance of its global operations across the IAG operating companies in regards to both its regulatory requirements and the standards of IAGC through the development and delivery of a quality assurance programme. Supporting the business to identify and address areas of non-compliance.

What you’ll do

Work across a combined IAG worldwide network of both insourced and outsourced operations. Responsible for design, implementation and ongoing management of combined group safety, security and operations standards in line with the regulatory requirements. Accountable for managing the approvals and licences across the group ensuring that the required approvals are in place and complied with. Provides oversight to the group of network performance through a robust quality assurance programme.

• Provide support and advice to the regions in fields of aviation security, health & safety and quality management.

• Develop and manage an audit and inspection plan for the IAGC network to ensure compliance with EASA OPS and other regulations, each operating companies policy and IAG Cargo’s standards. Where shortfalls exist make appropriate recommendations and monitor completion.

• Carry out investigations of safety & security incidents as required and directed by Compliance management.

• Produce clear and concise reports on findings, observations and recommendations through the various tools of the quality programme.

• Support in the development, implementation and maintenance of the combined global technical standards across IAGC.

• Support the process of obtaining and maintaining regulatory approvals where they are required.

• Production of trend analysis, metric collection, analytics and reporting across all operations, ensuring transparency across the network.

It’s all about you

What you’ll bring to IAG Cargo:

Skills:

• Highly analytical & financially literate

• Skilled and practiced negotiator

• Able to find solutions to complex problems satisfying multiple projects on time

• Skilled at multiple stakeholder management

• Proactively and constructively challenges assumptions and approaches at all levels.

• Displays confidence and resilience, with energy to deliver results – deadline focused. Makes time critical decisions effectively

• Strong contract and supplier management skills

• First class communicator

• Able to develop and manage relationships at senior levels

Experience:

• Regulatory framework

• Operations

• Data analysis and presentation

• Supplier management

Qualifications:

• Higher Education

• Quality Auditor (preferable)

• NEBOSH or equivalent (preferable)

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

• As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
  A hybrid environment with 3 days a week in the office and two from home.

• Flexible Public Holidays: Enjoy the flexibility to swap statutory public holidays for days off that suit your schedule better, ensuring you have time to relax when it’s most convenient for you (individuals not on shift)

• Professional Development: We provide access to LinkedIn Learning and Rosetta Stone Language courses, empowering you to expand your skills and knowledge at your own pace .

• Co-Paid Life Insurance: Secure your peace of mind with our life insurance policy

• Pension Contributions: Plan for your future with the Loreto Pension Mutual Fund.

• Annual Leave Entitlement: you will be entitled to 26 days of holiday each year.

• Other benefits: Work up to 20 days a year from almost anywhere, Hybrid work 3-2, staff travel perks.

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.