IT Business Analyst

IAG Cargo; Madrid; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Staff travel benefits

LinkedIn Learning access

Rosetta Stone courses

Life Insurance

Pension contributions

Annual leave 26 days

Diversity & Inclusion

Job summary

IAG Cargo is seeking a Business Analyst to translate business needs into actionable requirements, collaborating with stakeholders across regions. You will support solution architects, ensure alignment with governance, and help prioritize work across multiple projects within a diverse, global logistics environment.

The role emphasizes clear communication, structured analysis, and change management to drive adoption of digital solutions across the organization.

Qualifications

• Proven experience in Business Analysis in Agile and Waterfall environments.
• Experience delivering within a business and technology delivery context.
• Experience across multiple countries and cultures.
• Experience in Management Consulting.

Responsibilities

• Engage with internal stakeholders to gather requirements and align objectives.
• Maintain transparent communication channels for ongoing alignment.
• Apply structured analysis to document needs, benefits, and priorities.
• Plan, organise and facilitate meetings with clear agendas and outcomes.
• Document requirements clearly for internal teams or suppliers.

Skills

Business Analysis

Agile

Waterfall

Stakeholder Management

Workshop Facilitation

Communication

Analytical Thinking

Change Management

Prioritisation

Education

Bachelor's degree

BCS Certification

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

Overview of the role Reporting directly to one of our Heads of Technology, the Business Analyst role plays a crucial part within IAG Cargo by focusing on understanding business needs and translating them into clear, actionable requirements. The role involves engaging stakeholders, analysing processes, evaluating solution alternatives with architects, and simplifying complex issues through structured communication. While ensuring quality on project delivery, the emphasis is on clarity of requirements, risk awareness, and effective prioritisation. Throughout the lifecycle, the role maintains transparent, conflict-resolving communication aligned with business objectives

People/Relationship

• Build, develop and maintain sustainable respectful stakeholder relationships.

• Inspire outcome-based decision making.

Governance

• Ensure full adherence to all governance, standards, and processes across the IAG Cargo organisation.

• Proactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working

What you’ll do

• Engage with internal stakeholders across all levels to gather requirements, clarify challenges, and align on project objectives through structured conversations and scheduled sessions.

• Build and maintain effective communication channels with key stakeholders to ensure transparency, expectation management, and ongoing alignment throughout the project lifecycle.

• Apply structured best‑practice analysis methodologies to identify, document, and prioritise business needs, expected benefits, and strategic considerations.

• Plan, organise, and facilitate meetings, ensuring agendas, materials, and outcomes are clearly defined and achieved.

• Document business requirements in a clear, structured format that enables internal teams or third‑party suppliers to design solutions that meet the defined needs.

• Support solution architects and technical teams by contributing to the development of solution options and providing business context during design discussions.

• Ensure solution design recommendations align with business priorities as well as IAG Cargo’s domain and technology strategies, standards, and governance models.

• Ensure the quality of requirements is up to IAG Cargo standards before their approval and formal sign-off.

• Manage workload across multiple projects of varying size and complexity, contributing to high‑level planning, milestone tracking, and basic status reporting.

• Assist in delivering change management activities, including stakeholder engagement, communications, and training support to drive adoption of digital solutions.

It's all about you

What you’ll bring to IAG Cargo:

Essential Experience:

• Demonstrable experience performing Business Analysis in Agile and Waterfall.

• Experience in business and technology delivery environment.

• Experience across multiple countries and cultures.

• Experience in Management Consulting.

Desirable Experience:

• Experience in Logistics, Freight, Courier industry.

• Experience in multi-entity, multi-country operating companies.

• Experience in major technology and business change programs.

Skills:

• Ability to identify process gaps, map current vs. future states, and define improvement opportunities.

• Strong workshop leader and facilitator.

• Effective senior stakeholder management.

• Business partnering across a diverse operation.

• Strong analytical approach.

• Ability to recognize priorities.

• Embracing and managing business and IT change.

• Contributes to continual improvement.

• Strong written and verbal communication skills.

• Educated to degree level.

• Recognised Business Analysis qualifications (e.g., BCS Certification).

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible Public Holidays: Enjoy the flexibility to swap statutory public holidays for days off that suit your schedule better, ensuring you have time to relax when it’s most convenient for you (individuals not on shift)

• Professional Development: We provide access to LinkedIn Learning and Rosetta Stone Language courses, empowering you to expand your skills and knowledge at your own pace .

• Co-Paid Life Insurance: Secure your peace of mind with our life insurance policy

• Pension Contributions: Plan for your future with the Loreto Pension Mutual Fund.

• Annual Leave Entitlement: you will be entitled to 26 days of holiday each year.

• Other benefits: Work up to 20 days a year from almost anywhere, staff travel perks.

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.