Property Manager

Greystar (International); Baracaldo; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pension plan

Flexible benefits

Wellbeing perks

Job summary

Greystar is seeking a Property Operations role in Spain to manage autonomous business units, taking accountability for daily operations, staffing, and resources to achieve budgeted goals. You will drive resident satisfaction and oversee leases, renewals, and maintenance while coordinating with central teams.

The role focuses on optimizing occupancy, revenue, service levels and incident management, with a base salary of up to €27,000 and potential on-site bonus programs.

Qualifications

• Good level of general education and proficiency in Microsoft Office.
• Experience with property management software.
• Understanding of LAU (Spanish Urban Leasing Act) and asset-level P&L management.
• Strong commercial skills in leasing and renewals and ability to manage resident complaints and online reputation.

Responsibilities

• Lead day-to-day operations end-to-end and ensure proper functioning of facilities and services.
• Oversee move-in/move-out and tenancy management processes.
• Manage and resolve complex operational, technical, or resident-related issues.
• Conduct asset audits/inspections and maintain accurate lease/rent data.
• Coordinate with Finance on budgets and NOI targets.
• Organise resident events to strengthen community and asset reputation.

Skills

Communication skills

Negotiation

Microsoft Office

Education

General education

Tools

Property management software

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. From our offices in Madrid, our Spanish team is operating one of Spain's leading rental housing platforms, spanning student accommodation, flexible living and traditional rental homes. With a footprint across Spain's biggest cities and a fast-growing portfolio of furnished, design-led apartments, Spain is one of our fastest-growing European markets with an expanding portfolio of design-led apartments, and we're proud to be bringing our experience in professionally managed rental housing to its major cities

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From fully employer-funded health and life insurance, to an employer-supported pension plan, a flexible benefits scheme that lets you maximise your take-home pay, and wellbeing perks that keep you moving, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a global business operating across hundreds of locations worldwide, with genuine room to grow your career.

Position Overview

You will run autonomous business units taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Creates positive memorable experiences by exceeding expectations for all residents

The annual base salary for this role is upto €27,000 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Property Operations

• Leads the building’s day-to-day operations end to end, with ultimate responsibility for the proper functioning of facilities and services.
• Manages and/or oversees move-in, move-out and tenancy management processes.
• Resolves complex or escalated issues (operational, technical or resident-related).
• Conducts and oversees the asset’s internal audits and inspections (monthly and periodic), consolidating the results of the weekly audits.
• Ensures that asset information (leases, rents, unit status) is kept accurately up to date in the PMS and/or internal documentation.

Resident Experience

• Is ultimately accountable for resident satisfaction and the asset’s reputation.
• Directly manages sensitive complaints or those carrying legal or reputational risk.
• Organizes resident events throughout the year to strengthen the community and the asset’s reputation, defining the calendar and the approach for each event.

Leasing, Revenue & KPIs

• Accountable for the asset’s KPIs: occupancy, revenue, service level and incidents.
• Works with Leasing on pricing and renewal strategy; approves non-standard terms.
• Oversees lease agreements, security deposits and arrears control, with authority to elevate or apply penalties.
• Carries out sales activities aimed at closing apartment and retail unit leases, in coordination with the Central Sales Team.
• Works with Marketing and Sales to update and review the asset’s published listings.
• Is responsible for securing lease renewals, approving the corresponding rent increase.
• Manages lease terminations, applying penalties for breach where applicable.
• Coordinates with Finance on the refund of security deposits and legally required deposits at the end of the lease.
• Negotiates with and onboards vendors; approves invoices and quotes for corrective and preventive maintenance.
• Identifies operational improvements for the asset and escalates them to Asset Management/OM.
• Coordinates and manages the asset’s cleaning and maintenance services, as well as make-ready work between move-outs and move-ins.
• Approves quotes from external contractors for make-ready work when necessary, controlling the asset’s relet time.
• Acts as the point of contact with the general contractor and manufacturers for managing and claiming warranty coverage (e.g., appliances), escalating and closing cases as required.
• Authorizes and manages the transfer of utility contracts (electricity, water, gas) for the asset.
• Accountable to Finance and the OM for the asset’s operating budget.
• Serves as the point of contact with corporate teams (Finance, Operations, Asset Management).
• Works with the Operations Assistant on aging control and collection for the asset, validating cases that require escalation or action against the resident.
• Reviews the asset’s P&L to control costs and provisions, with the aim of achieving the Net Operating Income (NOI) defined for the asset.

Compliance & Safety

• Ensures compliance with the LAU (Spanish Urban Leasing Act) and with mandatory technical inspections.
• Drives the building’s Health & Safety culture.
• Works with the Legal department on managing case files involved in court proceedings related to the asset.

About You

You must have a good level of general education, proficiency in Microsoft Office and experience with property management software. You must understand the Spanish Urban Leasing Act (LAU), asset-level P&L management, property maintenance and lease administration, with a focus on minimising vacancy periods. Strong commercial skills in leasing and renewals, excellent communication and negotiation abilities, and experience managing resident complaints, conflicts and online reputation are essential.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.