Property Delivery & Facilities Manager

JLL; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

JLL is seeking a Property Delivery & Facilities Manager for a newly created, hybrid position to manage both Property Management and Facilities Management across a European industrial portfolio. You will act as the primary client contact, ensure seamless service delivery, and drive KPI-based performance across multiple sites.

Initial mobilisation focuses on asset onboarding, inspections, vendor onboarding, and CAFM system setup, followed by ongoing operations, regular occupier communications,

Responsibilities

• Phase 1: Mobilisation to 'Go Live Day 1' – conduct joint inspections of assets and complete inspection reports
• Phase 1: Mobilisation – support information requests from incumbent managers on operational matters
• Phase 1: Mobilisation – advise on transition requirements and support supplier onboarding
• Phase 1: Mobilisation – assist with vacant unit management and meter readings
• Phase 1: Mobilisation – support CAFM system implementation (Corrigo) and first point of contact with occupiers
• Phase 2: Ongoing Operational Management – lead regular communications with occupiers on day-to-day operations of buildings
• Phase 2: Ongoing Operational Management – understand lease terms and estate management implications
• Phase 2: Ongoing Operational Management – hold regular meetings with Landlords to ensure lease obligations are met
• Phase 2: Ongoing Operational Management – coordinate with site leadership team and conduct quarterly asset visits
• Phase 2: Ongoing Operational Management – prepare and distribute QBR/ABR materials
• Phase 2: Ongoing Operational Management – ensure efficient delivery of reactive maintenance and site services
• Phase 2: Ongoing Operational Management – oversee technical maintenance for installations and site inspections to supervise cleaning, HVAC and landscaping

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

What this job involves:

Role Purpose

This is a newly created, hybrid role blending both Property Management and Facilities Management disciplines - a unique opportunity for an ambitious professional to take the next step in their career by gaining experience across a European industrial portfolio.

The Property Delivery & Facilities Manager will serve as the primary point of contact for clients across the assigned portfolio, ensuring seamless delivery of all property and facilities services. The role is measured against contractual KPIs and SLAs and carries full accountability for client and occupier satisfaction across all assigned sites.

Initial focus will be on asset on-boarding and mobilisation support, transitioning to full operational management responsibilities.

What This Job Involves

Phase 1: Mobilisation to "Go Live Day 1" (Immediate Priorities)

• Conduct joint inspections of each asset and complete inspection reports
• Support information requests from incumbent managers on operational matters
• Advise Property Management of transition requirements
• Support supplier onboarding and temporary arrangements to deliver services where required
• Support preparation for vacant unit management
• Discovery on utilities to understand what is currently in place
• Support with service contract setup
• Understand services to be delivered for each asset
• Support with PM Transitions plan
• Undertake all required meter readings
• Commence delivery of scope of services
• Support with implementation of a CAFM system (Corrigo)
• First point of contact with occupiers and suppliers (aligned to Corrigo solution)
• Support with oversight of planned works / connect with in-country building consultancy team
• Immediate relationship building with occupiers
• Supporting coordination with planned works (not reactive)

Phase 2: Ongoing Operational Management

• Serve as the primary point of contact for clients, managing all property and facilities-related matters within delegated authority and in line with business plans and client instructions
• Lead regular communications with occupiers, providing expert advice and guidance on the day-to-day operations of buildings
• Demonstrate an in-depth understanding of occupiers' lease terms, focusing on estate management implications and the client's service provision obligations
• Hold regular meetings with Landlords, ensuring lease obligations are being met (e.g. external maintenance, central plant management)
• Liaise with the site leadership team (Country Manager, HR, Finance, Legal, IT) as required
• Conduct quarterly asset visits
• Prepare and distribute Quarterly / Annual Business Review (QBR/ABR) materials to the client's satisfaction
• Ensure efficient and cost-effective delivery of reactive maintenance and day-to-day services, optimising property and facilities performance
• Oversee and follow up on all technical maintenance for installations (AC/heating, fire suppression, electrical, HVAC, landscaping, etc.)
• Conduct site inspections covering daily cleaning, HVAC, and landscaping as part of the Facilities team
• Proactively monitor and manage vacant/void properties in accordance with management contracts and industry best practices
• Ensure that contracted